NPS Intelligence (beta)

“Customer satisfaction All-channel net promoter score 67.0 Our all-channel net promoter score measures the customer perception of day-to-day service across our channels, s…”

“As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified …”

“Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (score…”

“This empowers our advisors to deliver high-quality, personalized service, as evidenced by the high customer satisfaction levels, with an NPS of 87 points as of December 3…”

“Customers Bank reports Net Promoter Score of 81, compared to industry average of 41.”

“Our net promoter score remains in the top quartile of all banks at a 55. Given the recent increase in short-term rates, we would expect our margin to expand over the next…”

“Wealth NPS score of 79.63; leveraging Bryn Mawr Trust® brand 5th largest wealth business amongst full-service banks under $100 billion in assets1 1 S&P Global; banks and …”

“As a result, NPS for retail banking stood at 61, and the percentage of our clients that engage in digital retail is higher than 86%. We continue to focus on our key busin…”

“Our NPS remains high at 77 points—a clear indicator of client satisfaction and trust. Monthly revenue per MAU reached S/10.3 (+65.0% YoY), driven by higher transaction le…”