NPS Intelligence (beta)

Finally, Net Promoter Score remained strong at 61 in retail and 76 in commercial, up 10 and 11 points versus December. Supported by the agility and simplicity of our apps and consistently strong service quality.

As a result, NPS for retail banking stood at 61, and the percentage of our clients that engage in digital retail is higher than 86%. We continue to focus on our key businesses, maintaining a significant market share in consumer banking loans around 18%,…

The good news is that NPS improved quarter over quarter reaching 68 in retail, a record high, and 73% in commercial supported by agility and simplicity of our app and consistently strong service quality.

As a result, NPS for retail banking stood at 68, and our retail digital clients are more than 84%. We continue to focus on our key businesses, maintaining a significant market share in consumer banking loans around 19%, ranking third in the market.

Furthermore, our Net Promoter Score (NPS) reached 60 points, a 10 point increase year-over-year, driven by the optimization of our WhatsApp channel, the strengthening of our relationship model, and the improvement of our service levels.

As a result, NPS for retail banking stood at 51, and our retail digital clients are more than 84%. We continue to focus on our key businesses, maintaining a significant market share in consumer banking loans around 20%, ranking second in the market.

As a result, NPS for retail banking stood at 56, and our retail digital clients are more than 80%. We continue to focus on our key businesses, maintaining a significant market share in consumer banking loans around 20%, ranking second in the market.

As a result, NPS for retail banking stands at 54, and our retail digital clients are more than 80%. We continue to focus on our key businesses, maintaining a significant market share in consumer banking loans around 20%, ranking second in the market.

All of these metrics are supported by an NPS of 58, reflecting our commitment to customer satisfaction and loyalty. On Slide 23, we continue to highlight the positive trends in our digital indicators compared to the previous year, as we are continuously…

…is key to Interbank’s strategy as mobile banking customers interact monthly more than eight times the amount that branch customers do, have lower transactional costs and have a better net promoter score and churn indicators as of December 31, 2024.

As a result, more than 80% of our retail banking customers and over 70% of our commercial customers are digital and our NPS for retail banking was 55 points, as of the December with a positive trend for January, as our internal estimate is above 60 points.

Second, we strive to create the best digital experience with more than 81% of our retail banking customers being digital and improving NPS for retail banking to 66 points as of the end of September.

Second, create the best digital experience as now more than 80% of our retail banking customers are digital and our current NPS for retail banking is 61.

…environment; second, create a best digital experience as 77% of our retail banking clients are digital and our current NPS for banking is 61; third, we continue to focus on our core businesses with relevant market shares in consumer banking…

Increased monthly usage of digital solutions among customers is key to Interbank’s strategy as mobile banking customers interact monthly more than eight times the amount that branch customers do, have lower transactional costs and have a better net…

…to build on our 3 key strategic priorities, which are: first, growth, reaching 5.8 million clients at Interbank and growing earnings 47% year-over-year Digital, with a digital retail banking NPS of 46% and 73% of our retail clients being digital.

NPS for digital retail customers continues its path to become a top end NPS in the next years, reaching 47 points this quarter, improving 2 points versus previous year.

…is key to Interbank’s strategy as mobile banking customers interact monthly more than eight times the amount that branch customers do, have lower transactional costs and have a better net promoter score and churn indicators as of December 31, 2022.

NPS for digital customers continues its path to become a top NPS in the next years, reaching 49 points this quarter, improving 3 points versus the previous year.

NPS for digital customers continues its path to become a top NPS in the next years, reaching 46 points this quarter and stable versus previous periods.

NPS for digital customers continues its path to become a top NPS in the next years reaching 47 points this quarter, up seven points in the last year.

…main goal of allowing clients to be able to interact with IFS companies and fulfill their needs 100% digitally and with a high NPS, as evidenced by the 20 additional points in NPS of our digital customers when compared to non-digital retail customers.

…is key to Interbank’s strategy as mobile banking customers interact monthly more than eight times the amount that branch customers do, have lower transactional costs and have a better net promoter score and churn indicators as of December 31, 2021.

And this is being evidenced by the 26 additional points in NPS of our 100% digital clients when compared to non-digital retail customers. On the second front, we have new growth initiatives, which aim at increasing the client base and to create new…

…is key to Interbank’s strategy as mobile banking customers interact monthly more than eight times the amount that branch customers do, have lower transactional costs and have a better net promoter score and churn indicators as of December 31, 2019.

We believe our digital platform provides us with a competitive advantage as evidenced by our increased market share and improvement in net promoter score (“NPS”).

As of March 31, 2019, in retail banking, NPS increased to 33, compared to 11 as of March 31, 2018. In commercial banking, as of March 31, 2019, NPS remained stable at 32 compared to March 31, 2018.