TCF FINANCIAL CORP
In their words
“Regional bank TCF launched a low-cost customer retention campaign to maximize marketing ROI.”
“His key accomplishments in 2018 and related compensation are provided below: Key Accomplishments Increased customers for the Community Bank while improving net promoter score and customer engagement score Grew average deposits, TCF’s core funding…”
“Performance for the residential mortgage portfolio including a significant reduction in non-performing assets ✔ Improved net promoter score and interaction satisfaction for Retail Banking customers ✔ Executed the repositioning of the Auto Finance…”
NPS disclosures (2)
His key accomplishments in 2018 and related compensation are provided below: Key Accomplishments Increased customers for the Community Bank while improving net promoter score and customer engagement score Grew average deposits, TCF’s core funding…
…performance for the residential mortgage portfolio including a significant reduction in non-performing assets ✔ Improved net promoter score and interaction satisfaction for Retail Banking customers ✔ Executed the repositioning of the Auto Finance…
Retention disclosures (1)
Regional bank TCF launched a low-cost customer retention campaign to maximize marketing ROI.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.