First Northern Bank
In their words
“First Northern Bank strives to build long-lasting customer relationships, with an annual customer retention rate of more than 97 percent.”
“First Northern Bank maintains an annual customer retention rate of more than 97 percent, reflecting its focus on long-lasting customer relationships.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
First Northern Bank strives to build long-lasting customer relationships, with an annual customer retention rate of more than 97 percent.
First Northern Bank maintains an annual customer retention rate of more than 97 percent, reflecting its focus on long-lasting customer relationships.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.