Berkshire Hills Bancorp
berkshirebank.com ↗In their words
“Sold 10 branches in New York to tighten our network, further de-risked the balance sheet, and invested in bankers and technology to further improve the client experience reflected in our Net Promoter Score that remained above 60 in the fourth quarter.”
“Net Promoter Score (NPS) in top quartile among New England banks • ESG ranking in the top quartile nationally based on composite metrics tracked by the Company 2021 Financial Results and Operations The Company rebounded strongly from the pandemic…”
“Top Quartile NPS (Net Promoter Score) bank in New England The Company made progress in all of these key success areas in the most recent quarter.”
Disclosed NPS over time
Every Net Promoter Score Berkshire Hills Bancorp has published, by date.
NPS disclosures (5)
…sold 10 branches in New York to tighten our network, further de-risked the balance sheet, and invested in bankers and technology to further improve the client experience reflected in our Net Promoter Score that remained above 60 in the fourth quarter.
Berkshire Hills Bancorp reported a Customer Net Promoter Score of 52.8% in Q1 2023, up from 44% in FY2022.
Net Promoter Score (NPS) in top quartile among New England banks • ESG ranking in the top quartile nationally based on composite metrics tracked by the Company 2021 Financial Results and Operations The Company rebounded strongly from the pandemic…
Net Promoter Score (NPS) in top quartile among New England banks ◦ NPS measures customer experience and is correlated with business growth potential ◦ NPS measure to be initiated in 2022 •
Top Quartile NPS (Net Promoter Score) bank in New England The Company made progress in all of these key success areas in the most recent quarter.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.