BANCOLOMBIA SA
In their words
“By the end of 2024, our result was 71.19%, and we have multiple action plans in place to strengthen customer loyalty and satisfaction, reaffirming our commitment to a superior experience.”
“An enriching learning and knowledge experience in which more than 244 people, members of DataBank (our analytics community) and university students participated, obtaining a satisfaction indicator of 9.5 out of 10 and a Net Promoter Score (NPS) of 85.”
“Our NPS was 73.72 and 72.94 for the years 2023 and 2022 respectively. Concerning the economic dimension, we are integrating ESG aspects into our business strategy, including Retail Banking, Wealth Management, Corporate Banking, Asset Management and…”
Disclosed NPS over time
Every Net Promoter Score BANCOLOMBIA SA has published, by date.
NPS disclosures (5)
By the end of 2024, our result was 71.19%, and we have multiple action plans in place to strengthen customer loyalty and satisfaction, reaffirming our commitment to a superior experience.
…an enriching learning and knowledge experience in which more than 244 people, members of DataBank (our analytics community) and university students participated, obtaining a satisfaction indicator of 9.5 out of 10 and a Net Promoter Score (NPS) of 85.
Our NPS was 73.72 and 72.94 for the years 2023 and 2022 respectively. Concerning the economic dimension, we are integrating ESG aspects into our business strategy, including Retail Banking, Wealth Management, Corporate Banking, Asset Management and…
…experience quality measurement an understanding of their willingness to recommend us to third parties, using the net promoter score (NPS) methodology as the chief indicator in the group of metrics that allow us to assess the organization’s overall…
In 2021, our NPS indicator was 65.32%. In terms of the economic dimension, we are integrating ESG aspects into our business strategy, including Retail Banking, Wealth Management, Corporate Banking, Asset Management and Project Finance.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.