NPS Intelligence (beta)

…industry-leading Net Promoter Scores

…(b) client experience — evaluating continual improvement in overall client satisfaction around our products and services (including net promoter scores), which was weighted 25%; and (c) employee enablement — evaluating our efforts to enhance processes…

…(ii) client experience — evaluating continual improvement in overall client satisfaction around our products and services (including net promoter scores), which was weighted 25%; and (iii) employee enablement — evaluating our efforts to enhance…

Excellent reputation with client-centric culture and holistic, relationship-based service model (industry-leading NPS ) Boston Private: • Deep private banking and wealth management expertise and full product suite, including key commercial banking…

…(ii) client experience — evaluating continual improvement in overall client satisfaction around our products and services (including net promoter scores), which will be weighted 25%; and (iii) employee enablement — evaluating our efforts to enhance…

Strengthening of the corporate brand and steadfast focus on client satisfaction, including net promoter scores • Continued focus on risk management and regulatory compliance •

…securities and gains/losses on equity warrants High-Performing Bank ~10%+ ROE in low rate environment ~15%+ in normal rate environment High Growth ~15%+ Core * EPS growth rate per year with flat rates ~20%+ with increasing rates What Else Do We Track?

Silicon Valley Bank retains 81% of clients one year after financial crisis, while larger banks continue consolidation.