Zions Bancorp
zionsbancorporation.com ↗In their words
“The net promoter score from Greenwich's surveys is of course a widely used barometer of customer experience and one that can be mapped to other industries.”
“Zions Bancorp community programs partnership supports customer engagement and long-term customer retention.”
Disclosed NPS over time
Every Net Promoter Score Zions Bancorp has published, by date.
NPS disclosures (13)
Satisfaction: -with Bankers … 1st -with TMO/CM Specialist … 1st -with Cash Management … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* Source: Coalition Greenwich Voice of…
Satisfaction: -with Bankers … 1st -with TMO/CM Specialist … 1st -with Cash Management … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* Source: Coalition Greenwich Voice of…
1st Digital Product Capabilities … 1st Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction % Excellent Citations* NON-GAAP FINANCIAL MEASURES 37 In…
1st Digital Product Capabilities … 1st Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
1st Digital Product Capabilities … 1st Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
1st Digital Product Capabilities … 1st Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Coalition Greenwich Customer Satisfaction (2023) % Excellent Citations* (Major Bank Competitors: JP…
1st Digital Product Capabilities … 1st Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Source: 2023 Coalition Greenwich Market Tracking Program Nationwide . * Excellent Citations are a "5"…
1st Digital Product Capabilities … 2nd Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Source: 2022 Greenwich Associates Market Tracking Program Nationwide . * Excellent Citations are a…
1st Digital Product Capabilities … 2nd Overall Customer Satisfaction with Bankers … 1st Net Promoter Score** … 1st Source: 2022 Greenwich Associates Market Tracking Program Nationwide . * Excellent Citations are a…
Bank You Can Trust … Digital Product Capabilities … Net Promoter Score … Net Promoter Score Zions Bancorp Zions’ Peer Group Avg Average of Four Major Competitors…
The net promoter score from Greenwich's surveys is of course a widely used barometer of customer experience and one that can be mapped to other industries.
Credit … 2nd Speed in Responding to a Loan Request … 3rd Flexible Terms and Conditions … 3rd Net Promoter Score … 1st Small Business (Revenues of $1-$10 million) Overall Satisfaction Overall Satisfaction - Customers 70 42…
Credit … 2nd Speed in Responding to a Loan Request … 3rd Flexible Terms and Conditions … 3rd Net Promoter Score … 1st Small Business (Revenues of $1-$10 million) Overall Satisfaction Overall Satisfaction - Customers 70 42…
Retention disclosures (1)
Zions Bancorp community programs partnership supports customer engagement and long-term customer retention.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.