Maybank
maybank.com ↗In their words
“Maybank launched ROAR30 initiative and will measure success through relational Net Promoter Score.”
“Maybank adjusts credit card strategy to improve customer retention by staying relevant to customers in the competitive market.”
NPS disclosures (1)
Maybank launched ROAR30 initiative and will measure success through relational Net Promoter Score.
Retention disclosures (1)
Maybank adjusts credit card strategy to improve customer retention by staying relevant to customers in the competitive market.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.