Synovus Financial Corp
synovus.com ↗In their words
“We have a long and successful track record with the high levels of customer loyalty, as evidenced by our net promoter scores, but we know there's an opportunity to continue to improve.”
“And if you look at Synovus customers, they have higher NPS scores or low loyalty scores than most of the big bank peers. So, what we are providing them today are making them satisfied with the offerings and making them very loyal to the company.”
“To work for the strongest, most client-centric bankers in our footprint 70% “Top Box” Work Environment Scores P Serve clients so well that they rave about what we do for them 75+ Greenwich Net Promoter Score P Continue rewarding shareholders with…”
Disclosed NPS over time
Every Net Promoter Score Synovus Financial Corp has published, by date.
NPS disclosures (8)
…to work for the strongest, most client-centric bankers in our footprint 70% “Top Box” Work Environment Scores P Serve clients so well that they rave about what we do for them 75+ Greenwich Net Promoter Score P Continue rewarding shareholders with…
(2) 2Q25 capital ratios are preliminary 8 Winning with Clients Net Promoter Score(1) (out of Top 50 Asset Banks)#6 Outstanding J.D. Power 2025 U.S.
Our branch NPS was 74.1 for 2021, in line with our target of 75. Overall bank satisfaction was 81%, exceeding our target of 80%.
…Satisfaction Study T H E C O N S U M E R B A N K Deposits(1) $19.7B Loans(1) $7.6B Clients(1) >1.2MM accounts 785,000 Net Promoter Score 10 points higher than peer(2) average Loyal customers who are raving fans 44 The Consumer Bank plays a…
…Net promoter score top quartile among top 50 banks Knowledgeable and experienced team • 5,000+ team members strong •
We have a long and successful track record with the high levels of customer loyalty, as evidenced by our net promoter scores, but we know there's an opportunity to continue to improve.
…Customer Experience—Customer sentiment was high in 2020, as evidenced by third-party surveys as well as the strong net promoter and customer satisfaction scores (at or higher than prior year) that are tracked across the three channels where we…
And if you look at Synovus customers, they have higher NPS scores or low loyalty scores than most of the big bank peers. So, what we are providing them today are making them satisfied with the offerings and making them very loyal to the company.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.