Banco Santander-Chile
bancosantander.cl ↗In their words
“Thanks to our digital products, we now have over 2.3 million digital clients and 4.3 million total clients, and we are very well regarded for customer service among peers, where we obtained a Net Promoter Score of 57 points over the last six months.”
“On Slide 12, we are pleased to show that we have been very consistent in leading market in terms of customer recommendation, Net Promoter Scores, NPS, sustaining levels of around 60 points.”
“On Slide 12, we are pleased to show that we have been very consistent in leading the market in terms of customer recommendation net promoter sports score sustaining levels of above 64 points.”
Disclosed NPS over time
Every Net Promoter Score Banco Santander-Chile has published, by date.
NPS disclosures (45)
As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.
We aim to serve over 3.5 million active customers, and we continue to see room to improve the customer experience, raise NPS and capture a greater share of wallet, especially in higher-value segments.
As of June 2026, the NPS reached 54 points, while the app's NPS scored 72 points, the website's 70 points, and the contact center's 61 points, which customers identified as strengths.
As of March 2026, our NPS reached 57 points, with our executives achieving a remarkable 62 points, placing us first among our peers.
As of December 2025, our NPS reached 59 points, and our contact center reached 69 points. Our digital channels also continue to be a strength, with our app achieving an NPS of 75 and our website 73 points.
The greater availability and usage of our digital platforms, better cross-selling indicators and positive trends of our Net Promoter Score also drove product usage and fees in this segment.
As of December 2025, our NPS reached 59 points, and our contact center reached 69 points. Our digital channels also continue to be a strength, with our app achieving an NPS of 75 and our website 73 points.
As of August 2025, our NPS reached 58, and our contact center reached 69. Our digital channels also continue to be our strength, with our app standing out with an NPS of 73 and our website with 71.
As of June 2025, our NPS reached 58, and our contact center reached 69. Our digital channels also continue to be our strength, with our app standing out with an NPS of 73 and our website with 71.
As of June 2025, our NPS reached 58, and our contact center reached 69. Our digital channels also continue to be our strength, with our app standing out with an NPS of 73 and our website with 71.
Thanks to our digital products, we now have over 2.3 million digital clients and 4.3 million total clients, and we are very well regarded for customer service among peers, where we obtained a Net Promoter Score of 57 points over the last six months.
By March 2025, our NPS reached 57, and our contact center reached 69. Our digital channels also continue to be our strength, with our app standing out with an NPS of 70 and our website with 69.
As of December 2024, our NPS reached 57 points, and our contact center reached 70 points, being recognized as the best in the industry. Our digital channels also continue to be our strength, highlighting the App with an NPS of 71 and our website with 69…
The greater availability and usage of our digital platforms, better cross-selling indicators and positive trends of our Net Promoter Score drove strong product growth in this segment.
As of December 2024, our NPS reached 57 points, and our contact center reached 70 points, being recognized as the best in the industry. Our digital channels also continue to be our strength, highlighting the App with an NPS of 71 and our website with 69…
We are proud to be number one in the Net Promoter Score, leading the industry for the last five years, and with our account executives and contact center, number one among our peers.
As of September 2024, our NPS is 59 points, top 1 among our peers. We also rank first in net satisfaction in the evaluation of our account executives and contact center with 66 and 72 points respectively.
As of June 2024, our NPS is 59 points. Our digital channels also continue to be our strength, with the website standing out with a Net Satisfaction of 74 and the App with 75 points.
On Slide 12, we are pleased to show that we have been very consistent in leading market in terms of customer recommendation, Net Promoter Scores, NPS, sustaining levels of around 60 points.
As of June 2024, our NPS is 59 points. Our digital channels also continue to be our strength, with the website standing out with a Net Satisfaction of 74 and the App with 75 points.
On Slide 12, we are pleased to show that we have been very consistent in leading the market in terms of customer recommendation net promoter sports score sustaining levels of above 64 points.
Santander Life clients are quickly monetizing while achieving a high Net Promoter Score (NPS) for the onboarding process . 59 The first 100 % digital on - boarding interest - bearing sight account and savings account for the mass market .
Fee growth in 2023 continued to be driven by client growth and cross-selling indicators driven by greater availability and usage of our digital platforms and positive Net Promoter Score indicators.
Banco Santander-Chile reports high Net Promoter Score of 60 points in Q4 2023 earnings.
We have already opened five of these branches in 2023 and since its launch the NPS of the Work/Café Expresso is 74 points, which has helped improve the overall opinion of the bank by 30 points.
In fact, these offices have an NPS of 83%, which speaks of the high rating that customers give to the service delivered with times of no more than 10 minutes, between waiting and attention.
Santander Life clients are quickly monetizing while achieving a high Net Promoter Score (NPS) for the onboarding process . The first 100% digital on - boarding interest - bearing sight account and savings account for the mass market.
On slide 14, we are pleased to report the progress in our Net Promoter Score, NPS. In the last quarter, we achieved a score of 58 points, creating a three-point lead over our closest competitor.
Santander Life clients are quickly monetizing while achieving a high Net Promoter Score (NPS) for the onboarding process . The first 100 % digital on - boarding interest - bearing sight account and savings account for the mass market .
Our Life clients continue to surpass our other clients in satisfaction, with the bank with an NPS of 72 points, demonstrating the strength of our digital channels on our website and app, both score highly with 70 and 69 points, respectively.
I mean, you saw the Work/Café Expresso initiative, which is also -- apart from driving NPS app, because clients are also happy, it's a very efficient way to deal with the transactionality coming forward clients.
We will continue investing to improve our leading NPS scores as well. We also expect client growth to remain robust as in 2022, led by Santander Life and Getnet.
As can be seen on Slide 11, one reason for this positive rise in client numbers is our NPS figure. After a slight dip in our net promoter score at the beginning of the year following some necessary changes implemented to improve cybersecurity…
As can be seen on Slide 13, we continue to lead our main competitors in NPS. And in 2022, our NPS has dipped slightly as the bank has accelerated the modernization and digitization of customer channels and incorporated tighter cybersecurity protection,…
The graph on this slide demonstrates how the bank has consolidated its leading position in NPS among our main competitors. On Slide 16, we show how these efforts are translating into record client growth.
We -- We also show how this improvement in our digital offer is pushing upward our Net Promoter Score. The graph on this slide demonstrates how the bank’s NPS has improved during the pandemic as our clients have found high value in our digital product…
Due to the success of Life and the improvement in our NPS, as of November 2020 and this is on slide 27, Santander-Chile opened more than three times checking accounts compared to all the other banks in Chile combined.
As of October, our NPS score reached 48, placing us in sole possession of the top one position for the first time with strong marks in image, service quality and product quality.
In total, we now have over 250,000 clients in the Life program, and they are happiest clients with a Net Promoter score of 71. As we show on Slide 30, after only 3 years, Life is already a very profitable product line.
…account openings 2 Business growth and results 40,703 47,128 84,447 74,617 87,842 +18% +115% 21 21 Reaching Top 1 in Net Promoter Score 40 41 34 23 23 18 39 39 33 23 10 9 Santander Competitor 1 Competitor 2 Competitor 3 Competitor 4 Competitor 5 Net…
On slide 21 , we are proud to show that we reached joint top number one in Net Promoter Score. This shows the improvement in the relative perception of our client service and products, even in these stressful times when customers have had to rely more…
…account openings 2 Business growth and results 40,703 47,128 84,447 74,617 87,842 +18% +115% 21 21 Reaching Top 1 in Net Promoter Score 40 41 34 23 23 18 39 39 33 23 10 9 Santander Competitor 1 Competitor 2 Competitor 3 Competitor 4 Competitor 5 Net…
Between 15 - 20 % of every employee’s targets now depend on the Bank’s NPS and customer satisfaction scores . These are done by an independent evaluator and the results are audited by an external entity .
For the 6-month period ended June 2019, we were top 3 for the net global network satisfaction of clients and top 2 in the Net Promoter Score that indicates a level of client recommendation.
Increasing client loyalty and expanding digital banking 56 52 Peer Group Global satisfaction individual clients1 2nd semester 2018 Product quality1 Service quality1 Image1 61 58 Peer Group 2n
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.