OceanFirst
oceanfirstbank.com ↗In their words
“Our experience to being on branch consolidations shows a retention rate of 97%”
“A shutdown zone, nothing that the bank can make better except for maintaining its high customer service.” 10 Score NPS Survey 3.17.2020 ”Since the bank was closed due to the virus…Debbie was (still) able to…take care of everything!” 10 Score NPS…”
“Net Promoter Score (NPS) Overview The Net Promoter Score is determined by subtracting the % of detractors from the % of promoters. However, in order to obtain the % of each, you must take into consideration the total number of responses, including…”
Disclosed NPS over time
Every Net Promoter Score OceanFirst has published, by date.
NPS disclosures (6)
Customer Satisfaction (including Net Promoter and Google Scores) ● GlassDoor Ratings ●
Customer Satisfaction (including Net Promoter and Google Scores) • GlassDoor Ratings •
Customer Satisfaction (including Net Promoter and Google Scores) • GlassDoor Ratings •
The Bank’s operating performance was positively recognized by customers and employees as evidenced by superior net promoter scores and strong employee engagement scores.
…a shutdown zone, nothing that the bank can make better except for maintaining its high customer service.” 10 Score NPS Survey 3.17.2020 ”Since the bank was closed due to the virus…Debbie was (still) able to…take care of everything!” 10 Score NPS…
Net Promoter Score (NPS) Overview The Net Promoter Score is determined by subtracting the % of detractors from the % of promoters. However, in order to obtain the % of each, you must take into consideration the total number of responses, including…
Retention disclosures (2)
OceanFirst, a 116-year-old bank, is backing fintech solutions, with digital tools identified as critical to client retention.
Retention rate (deposit customers (branch consolidations)): 97% (Q1 2018) — “our experience to being on branch consolidations shows a retention rate of 97%”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.