Customers Bancorp, Inc.
customersbank.com ↗In their words
“When we acquired the student business, our NPS score was in the 30s, and it has now jumped to 60, which is significantly above average for the financial services industry and something we are very proud of and continuously looking to still improve.”
“Additionally, we have seen our net promoter score, which is an industry-wide way to measure customer satisfaction increase from about 28 to over 50 in a very short period of time.”
“And last but not the least, significantly above average net promoter scores, making us one of the top banks delivering superior service as viewed by our clients.”
Disclosed NPS over time
Every Net Promoter Score Customers Bancorp, Inc. has published, by date.
NPS disclosures (26)
Customers Bancorp reported a Net Promoter Score of 81, significantly above the industry average of 41.
…industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty Customers Bank2 Banking Industry Benchmark3 NYSE: CUBI | FTE…
Customers Bancorp reported a Net Promoter Score of 81, significantly above the industry average of 41.
…Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
…industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty Customers Bank2 Banking Industry Benchmark3 NYSE: CUBI | FTE…
Customers Bancorp CEO highlighted a sharp rise in Net Promoter Score from 73 in March 2025, far above industry benchmark.
6 In March of 2025, we first measured our Net Promoter Score with a score of 73 — a solid initial result. But with our obsessive customer focus, we were not content, and when we measured our score this year, it was 81 — up eight points from last year.
…Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
…industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty 81 Customers Bank2 41 Banking Industry Benchmark3 NYSE: CUBI |…
…midsize banks ($10–$50B in assets) Recognized by Forbes among America’s Top 100 Banks for seven consecutive years Net Promoter Score of 73 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal…
…Net Promoter Score of 73 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
NYSE: CUBI FTE Employees ~850 Total Assets $24.3B Data as of 9/30/2025 41 Banking Industry Benchmark1 73 Customers Bank Net Promoter Score Measuring business customer satisfaction and loyalty Community Banking Serves small and medium sized businesses…
…Reading, PA FTE Employees 809 Total Assets $22.6B Market Capitalization2 $2.4B Total RB Capital Ratio 14.5% Data as of 6/30/2025 41 Banking Industry Benchmark1 73 Customers Bank Net Promoter Score Measuring business customer satisfaction and loyalty 1.
NYSE: CUBI FTE Employees 809 Total Assets $22.6B Data as of 6/30/2025 41 Banking Industry Benchmark1 73 Customers Bank Net Promoter Score Measuring business customer satisfaction and loyalty Community Banking Serves small and medium sized businesses and…
Customers Bancorp reports Net Promoter Score of 73 in Q2 2025, significantly higher than industry average of 41.
…Net Promoter Score of 73 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
And last but not the least, significantly above average net promoter scores, making us one of the top banks delivering superior service as viewed by our clients.
…West Reading, PA FTE Employees 802 Total Assets $22.4B Data as of 3/31/2025 41 Banking Industry Benchmark1 73 Customers Bank Net Promoter Score Measuring business customer satisfaction and loyalty Community Banking Serves small and medium sized…
Our unique service model is a key differentiator, and to measure its success, we conducted our first Net Promoter Score survey in 2024. We are proud to share that our initial score of 73 2 places Customers Bank at the very top of the banking industry…
Customers Bancorp Inc through its subsidiary announced its first annual Net Promoter Score.
When our clients succeed, we succeed, and we also believe what gets measured gets done as evidenced by our best-in-class NPS. We're committed to building on this momentum and we will continue to look for ways to enhance the client experience and deliver…
…793 Total Assets $22.3B Data as of 12/31/2024 41 Banking Industry Benchmark3 73 Customers Bank $4.7B $9.7B $2.7B Net Promoter Score Measuring business customer satisfaction and loyalty Community Banking Serves small and medium sized businesses and…
When we acquired the student business, our NPS score was in the 30s, and it has now jumped to 60, which is significantly above average for the financial services industry and something we are very proud of and continuously looking to still improve.
(c) Bank shall implement a net promoter program to monitor , evaluate , and report on overall customer experience. 6.
…management, escalations and CUBI Digital Banking Support Team (2nd tier), email, maintenance tickets, monitoring net promoter score Operations & Vendor Managementdeposit operations, fraud and loss prevention, web/mobile/IoT banking, account…
Additionally, we have seen our net promoter score, which is an industry-wide way to measure customer satisfaction increase from about 28 to over 50 in a very short period of time.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.