NPS Intelligence (beta)

…Early success from new and existing customers, indicated by strong Net Promoter Score (NPS) results ▪ PayFusion product (comprehensive payments platform for businesses) has continued to receive positive feedback from customers & partners ▪

The Net Promoter Score is measured by comparing the most recent results for the Company as of year-end against the Forrester US Net Promoter Benchmark Report, excluding closed Busey Bank branches and/or newly acquired companies within the past 12 months.

…In 2023, Busey Bank earned a Net Promoter Score® (NPS) of 56.5, significantly above the financial services industry benchmark of 23.5. ▪ In 2023, First Busey invested over $25 million in Community Reinvestment Act (CRA)-qualified commitments.

Busey set new quarterly records in the Net Promoter Rankings in early 2024 through client insights and holistic financial strategies.

…In 2023, Busey Bank earned a Net Promoter Score® (NPS) of 56.5, significantly above the financial services industry benchmark of 23.5. ▪ In 2023, First Busey invested over $25 million in Community Reinvestment Act (CRA)-qualified commitments.

Busey set new quarterly records in Net Promoter Rankings in the first quarter of 2024, continuing momentum from previous periods.

…have access to expanded and enhanced products and services ENHANCED 56.5 NET PROMOTER SCORE 24/7 CUSTOMER ACCESS CrossFirst earned a Net Promoter Score (NPS) of 47.0 in 2024, significantly above industry average of 23.5 47.0 NET PROMOTER SCORE…

…In 2023, Busey Bank earned a Net Promoter Score® (NPS) of 56.5, significantly above the financial services industry benchmark of 23.5. ▪ In 2023, First Busey invested over $25 million in Community Reinvestment Act (CRA)-qualified commitments.

…In 2023, Busey Bank earned a Net Promoter Score® (NPS) of 56.5, significantly above the financial services industry benchmark of 23.5. ▪ In 2023, First Busey invested over $25 million in Community Reinvestment Act (CRA)-qualified commitments. ▪

In 2023, Busey Bank earned a Net Promoter Score ® (NPS) of 56.5, significantly above the financial services industry benchmark of 23.5. This is a record-high annual NPS score for Busey Bank. ​ •

…new hires on a 24-month track of Commercial Banking & Wealth Management One Busey BUSE Investor & Analyst Day 2023 Regional Operating Model and Commercial Banking Strategy 10 Focused on Service Overall Net Promoter Scores – Q1 2023 (higher is better) •

The weighting of the metrics for 2022 was as follows: Core Earnings Per Share (35%), Asset Quality Ratio (25%), Non-Bank Revenue (30%), Net Promoter Score (3.4%), Gallup Engagement Score (3.3%), and Regulatory Ratings (3.3%).

…on their experience with Busey 20,000+ 60 Busey – Mobile App users 80,000+ Surcharge-free MoneyPass® ATMs 37,000+ In 2021, Busey earned a Net Promoter Score® (NPS) of 45.4, well above the Financial Services Industry benchmark of 23.6 45.4 Busey’s…

…(5) ​ ​ Relative Percent Rank ​ ​ ≤25% ​ ​ >25%-35% ​ ​ >35%-<45% ​ ​ 45%-55% ​ ​ >55%-<75% ​ ​ ≥75% ​ ​ 3.4% ​ Net Promoter Score (6) ​ ​ Relative Percent Rank ​ ​ ≤25% ​ ​ >25%-35% ​ ​ >35%-<45% ​ ​ 45%-55% ​ ​ >55%-<75% ​ ​ ≥75% ​ ​ 3.3% ​…

…​ ​ Relative Percent Rank ​ ​ ≤25% ​ ​ >25% – 35% ​ ​ >35% – <45% ​ ​ 45% – 55% ​ ​ >55% – <75% ​ ​ ≥75% ​ ​ 3.4% ​ Net Promoter Score (6) ​ ​ Relative Percent Rank ​ ​ ≤25% ​ ​ >25% – 35% ​ ​ >35% – <45% ​ ​ 45% – 55% ​ ​ >55% – <75% ​ ​ ≥75% ​ ​…

…banks were recognized) 28 million transactions processed annually by FirsTech at 4,000 agent locations in 43 states 50.7 Net Promoter Score®, an increase of nearly 6 points from 2018, and well above the industry average of 34.0— reflecting Busey’s…

…volunteerand 100+ associate$2,000 donated sessions annuallyeach yearSuccess CUSTOMERS More than 60 banking45.3 Net Promoter Score®, an increase of 4.5 points fromNearly 40,000 households servedFlorida and Indianareflecting Busey’s commitment to a…

…forward, together, with First Community Financial Bank of Chicagoland and South Side Trust & Savings Bank of Peoria 40.8 Net Promoter Score®, an increase of 3.3 points from 2016, and well above the industry average of 32.0—reflecting Busey’s…

FirsTech achieved an unprecedented “best-in-class” Net Promoter Score® (NPS®) of 90.9 for its annual survey—outranking all businesses across all industries—and Busey yielded a score of 37.5—an impressive 50% increase over the past two years.

Busey reported an increased Net Promoter Score®, a measure of customer experience, from 28.5 to 37.5 for 2016 in our second annual "State of the Customer Report", which is available on busey.com.

…- Wellness Program with over 75% Adoption - 4.15 of 5 Associate Engagement Score (Gallup), Up 0.3% from Prior Year - Customers - Net Promoter Score - Widely Used Customer Promoter Score - Results and Trends are Positive - Internal Service Scores -…

Since our product is service, we launched the Net Promoter ® System (NPS) in 2012 to gather feedback that will aid Busey Bank in improving customer relationships.

Since our product is service, we launched the Net Promoter ® System (NPS) in 2012 to gather feedback that will aid Busey Bank in improving customer relationships.

During 2012, we launched the Net Promoter ® System (NPS) to garner specific, tangible and immediate input on our customers’ experiences with Busey Bank.

During 2012, we launched the Net Promoter ® System (NPS) to garner specific, tangible and immediate input on our customers’ experiences with Busey Bank.