Bank of Ireland
bankofireland.com ↗In their words
“Bank of Ireland's NPS rebounded strongly in April 2021, rising 11 points from -12 to -1 following branch restructuring.”
“Bank of Ireland's Net Promoter Score reflects sustained investment in digital and customer experience capabilities as the group exceeds expectations.”
“Bank of Ireland posted €1.9bn profits before tax in 2024 with increased new customers and an updated Net Promoter Score.”
NPS disclosures (4)
Bank of Ireland's Net Promoter Score reflects sustained investment in digital and customer experience capabilities as the group exceeds expectations.
Bank of Ireland posted €1.9bn profits before tax in 2024 with increased new customers and an updated Net Promoter Score.
Bank of Ireland's NPS rebounded strongly in April 2021, rising 11 points from -12 to -1 following branch restructuring.
Bank of Ireland is improving Net Promoter Score as part of its branch closure and digital transformation.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.