C
CIMB
—
Latest disclosed NPS
no score published
1
NPS entries
0 with a number
2020
Years covered
1 entries in all
In their words
“CIMB's Malaysia net promoter score declined due to CIMB Clicks downtime, though the group has managed to arrest the decline.”
NPS disclosures (1)
19 Oct 2020
NPSProgram
CIMB's Malaysia net promoter score declined due to CIMB Clicks downtime, though the group has managed to arrest the decline.
— reported by thestar.com.my · 19 Oct 2020 · NI-EB7D747
thestar.com.my ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.