WSFS FINANCIAL CORP
wsfsbank.com ↗In their words
“Wealth NPS score of 79.63; leveraging Bryn Mawr Trust® brand 5th largest wealth business amongst full-service banks under $100 billion in assets1 1 S&P Global; banks and thrifts with greater than $15 million annualized revenue generated from TTM…”
“Wealth NPS score of 82.02 • Leveraging the Bryn Mawr Trust® brand •”
“Our branch network achieved an overall NPS of 76.7 in 2022, which placed WSFS in the top quintile of Medallia's global database for transactional surveys.”
Disclosed NPS over time
Every Net Promoter Score WSFS FINANCIAL CORP has published, by date.
NPS disclosures (27)
WSFS achieved an overall NPS of 76.0 in 2025, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
WSFS achieved an overall NPS of 76.0 in 2025, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
Wealth NPS score of 79.33; leveraging Bryn Mawr Trust® brand 5th largest wealth business amongst full-service banks under $100 billion in assets1 Transaction- based, 17% Account- based, 51% AUM-based, 32% 2025 Fee Composition2 $124.8 $132.5 $148.1…
Net promotor score (NPS) is a client loyalty and satisfaction measurement 3 Includes owner - occupied Note: Information is as of September 30, 2025, unless otherwise stated Consumer Banking Small Business Banking Commercial Banking Home Lending Consumer…
Wealth NPS score of 79.63; leveraging Bryn Mawr Trust® brand 5th largest wealth business amongst full-service banks under $100 billion in assets1 1 S&P Global; banks and thrifts with greater than $15 million annualized revenue generated from TTM…
WSFS achieved an overall NPS of 72.0 in 2024, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
…Wealth NPS score of 82.02 • Leveraging the Bryn Mawr Trust® brand •
…Branch NPS score of 84.21 • ~148,000 digitally active Customers •
WSFS achieved an overall NPS of 68.1 in 2023, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
Our branch network achieved an overall NPS of 76.7 in 2022, which placed WSFS in the top quintile of Medallia's global database for transactional surveys.
…Our NPS scores remain strong and are in the top quartile for the industry 2 25 Delivery Transformation Journey OneWSFS Pre-2020 2020 2021 2022 and Future •
Customer must login at least once through mobile or online channel to be considered digitally active 2 Contact Center NPS scoring began in 4Q 2020 Channel Strategy and Digital Adoption $120 $142 $183 40 60 80 100 120 140 160 180 200 2Q 2020 2Q 2021 2Q…
…Branch net promoter score of 76.31 Strategic Partnerships • Upstart, SpringEQ, Lendkey and Cred.ai Small Business and SBA •
…categorizes customers into three distinct groups: fully engaged, indifferent and actively disengaged. · The Bank’s Net Promoter Score increased from 61.8 to 78.9 including feedback from approximately 35,000 Customers · Continued support of the CARES…
Our branch network achieved an overall NPS of 79.3 in 2021 compared to 72.3 in 2020. The fourth quarter of 2021 resulted in the highest quarter performance since program inception.
Lower new customer acquisition cost while improving Net Promoter Score Optimization of our physical footprint driving accelerating investments into our digital capabilities, consistent with our brand, to provide best-in-industry solutions and better…
…Branch Net Promoter Score (NPS) held flat at 79.6 in 3Q 2021, which ties the highest quarter performance since program inception. Contact Center Net Promotor Score (NPS) improved in 3Q 2021 to 64.1.
…Branch Net Promoter Score (NPS) improved to 79.6 in 2Q 2021, the highest quarter performance since program inception. Contact Center Net Promotor Score (NPS) improved in 2Q 2021 to 61.7.
…Branch Net Promoter Score (NPS) improved to 77.6 in 1Q 2021, the highest quarter performance since program inception. Contact Center Net Promotor Score (NPS) improved in 1Q 2021 to 60.0.
…The Bank’s Net Promoter Score (NPS) increased from 61.8 to 78.9 including feedback from approximately 35,000 Customers. 3.
Our branch network achieved an overall NPS of 72.3 in 2020, with the fourth quarter of 2020 resulting in the highest quarter performance since program inception.
…Branch Net Promoter Score (NPS) improved in 4Q to 77.5, the highest quarter performance since program inception. Contact Center Net Promotor Score (NPS) improved in 4Q to 59.0.
…Improved Branch NPS scores and expanding NPS surveys to Contact Center • Deeper adoption of MyWSFS to provide a personalized mobile experience;
…Branch Net Promoter Score (NPS) improved in Q3 and 175% 166% 162% 159% remains strong at 72.9. Contact Center Net Promotor 150% 141% 128% Score (NPS) was introduced for the first time in Q3 and 123% 115% 125% 111% was 58.1.
Branch Net Promoter Score (NPS) remained flat in Q2 and remains strong at 69.1. Surveys are conducted utilizing Medallia, a Customer Experience management platform that delivers surveys to Customers based upon retail office visits and provides real-time…
…Branch Net Promoter Score (NPS) has remained at strong levels of 75 Branch Transactions Mobile Deposits Contact Center Calls Handled through March and early April.
…Branch Net Promoter Score (NPS) has remained at strong levels of 75 Branch Transactions Mobile Deposits Contact Center Calls Handled through March and early April.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.