Regions Financial
regions.com ↗In their words
“Primary advisor with 5 stars Industry leading Customer Satisfaction $10.9B in MSR acquisition and flow completed in 2023 1st in VISA Power Score for 39 consecutive quarters on Debit EnerBank net promoter score of 70, ranks highest among competitors;”
“Primary advisor with 5 stars Industry leading Customer Satisfaction $10.9B in MSR acquisition and flow completed in 2023 1st in VISA Power Score for 39 consecutive quarters on Debit EnerBank net promoter score of 70, ranks highest among competitors;”
“Achieved approximately 87 percent customer retention rate throughout integration”
Disclosed NPS over time
Every Net Promoter Score Regions Financial has published, by date.
NPS disclosures (2)
…primary advisor with 5 stars Industry leading Customer Satisfaction $10.9B in MSR acquisition and flow completed in 2023 1st in VISA Power Score for 39 consecutive quarters on Debit EnerBank net promoter score of 70, ranks highest among competitors;
…primary advisor with 5 stars Industry leading Customer Satisfaction $10.9B in MSR acquisition and flow completed in 2023 1st in VISA Power Score for 39 consecutive quarters on Debit EnerBank net promoter score of 70, ranks highest among competitors;
Retention disclosures (1)
Retention rate: 87% (FY2007) — “Achieved approximately 87 percent customer retention rate throughout integration”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.