HomeStreet, Inc.
homestreet.com ↗In their words
“Banks – 2022 #8 in the nation Culture & Awards Scalable Platform to Build from in Attractive SoCal Markets Net Promotor Score (NPS) of 40 in 2022 – exceeding the bank industry benchmark for the seventh consecutive year.”
“The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…”
“The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…”
Disclosed NPS over time
Every Net Promoter Score HomeStreet, Inc. has published, by date.
NPS disclosures (18)
…All Other $286M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 53 in 2024– exceeding the bank industry benchmark for the ninth consecutive year. The NPS is a…
…and Leasing All Other $299M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 53 in 2024– exceeding the bank industry benchmark for the ninth consecutive year. The NPS is a…
…Services All Other $312.0M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 38 in 2023– exceeding the bank industry benchmark for the eighth consecutive year. The NPS…
…Services All Other $346.0M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 38 in 2023– exceeding the bank industry benchmark for the eighth consecutive year. The NPS is…
…All Other $376.7M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 38 in 2023– exceeding the bank industry benchmark for the eighth consecutive year. The NPS is…
…Services All Other $387.5M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 38 in 2023– exceeding the bank industry benchmark for the eighth consecutive year. The NPS is…
Banks – 2022 #8 in the nation Culture & Awards Scalable Platform to Build from in Attractive SoCal Markets Net Promotor Score (NPS) of 40 in 2022 – exceeding the bank industry benchmark for the seventh consecutive year.
…Services All Other $359.0M The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promotor Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is…
The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…
The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…
The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…
The content Operational Metric: Net Promotor Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year. The NPS is a measure of customer…
Introduce smart product offerings – fast follower of technology The content Operational Metrics: Net Promoter Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 44 in 2021– exceeding the bank industry benchmark for the…
…of technology The content Operational Metrics: Net Promoter Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 44 in 2021– exceeding the bank industry benchmark for the sixth consecutive year. The NPS is a measure of…
…of technology The content Operational Metrics: Net Promoter Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 44 in 2021– exceeding the bank industry benchmark for the sixth consecutive year. The NPS is a measure of…
…of technology The content Operational Metrics: Net Promoter Score We are pleased to announce that we achieved a Net Promoter Score (NPS) of 44 in 2021– exceeding the bank industry benchmark for the sixth consecutive year. The NPS is a measure of…
6 The HomeStreet Brand 2019 Net Promoter Score 2019 Customer Satisfaction Survey How likely is it that you would Overall, are you satisfied or dissatisfied with the recommend HomeStreet Bank to a customer service you receive from HomeStreet Bank? friend…
6 The HomeStreet Brand 2019 Net Promoter Score 2019 Customer Satisfaction Survey How likely is it that you would Overall, are you satisfied or dissatisfied with the recommend HomeStreet Bank to a customer service you receive from HomeStreet Bank? friend…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.