Live Oak Bancshares, Inc.
liveoakbank.com ↗In their words
“Our overall lending NPS score is 67. Our overall deposit score is 42, the combined is 47.”
“Our consumer savings has got almost a 95% retention rate”
“Market-leading retention rates, which is currently 74% as a rollover rate based upon a 13-month curve”
NPS disclosures (2)
We are in constant search of ways to raise our NPS score, and we look forward to this year's results. As discussed on our last call, we are incredibly excited about changes made at the SBA that affect loans under $1 million and particularly loans under…
Our overall lending NPS score is 67. Our overall deposit score is 42, the combined is 47.
Retention disclosures (2)
Retention rate (consumer savings): 95% (Q2 2018) — “Our consumer savings has got almost a 95% retention rate”
Retention rate: 74% (Q3 2016) — “market-leading retention rates, which is currently 74% as a rollover rate based upon a 13-month curve”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.