Washington Trust Bancorp, Inc.
washtrust.com ↗In their words
“We're serving our customers in person or in remote channels, our market reputation for outstanding service quality is very strong as exemplified by our high net promoter scores, which have exceeded national averages both before and during the pandemic.”
“In fact our Net Promoter Scores which consistently ranked -- rank us higher than the industry averages for customer satisfaction actually increased during the pandemic.”
NPS disclosures (2)
…we're serving our customers in person or in remote channels, our market reputation for outstanding service quality is very strong as exemplified by our high net promoter scores, which have exceeded national averages both before and during the pandemic.
In fact our Net Promoter Scores which consistently ranked -- rank us higher than the industry averages for customer satisfaction actually increased during the pandemic.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.