Republic Bancorp Inc
republicbancorp.com ↗In their words
“Its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score® (“NPS®”) is one of the most widely used measures of customer satisfaction, utilized by hundreds of leading U.S.…”
“We recorded a Net Promoter Score from our clients during the third quarter of 2025 of 73, placing us in the “Excellent” category for companies; and ●”
“Republic Bancorp reports 87% customer retention rate and Net Promoter Score of 72, demonstrating strong client retention and acquisition capability.”
Disclosed NPS over time
Every Net Promoter Score Republic Bancorp Inc has published, by date.
NPS disclosures (16)
…E E T I N G O F S H A R E H O L D E R S | A p r i l 2 3 , 2 0 2 6 | L o u i s v i l l e , K e n t u c k y P a g e 9 NET PROMOTER SCORE (“NPS”) NPS measures “How likely are you to recommend Republic Bank to a friend or colleague?” computing the…
…its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score® (“NPS®”) is one of the most widely used measures of customer satisfaction, utilized by hundreds of leading U.S.…
…We recorded a Net Promoter Score from our clients during the third quarter of 2025 of 73, placing us in the “Excellent” category for companies; and ●
3Q 2024 3Q 2023 1Q 2023 75 58 38 Positively impacting our clients with a NPS of 75, nearly 3x the banking industry average!! Identified and enhanced client-facing areas, such as: •
…its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score® (“NPS®”) is one of the most widely used measures of customer satisfaction, utilized by hundreds of leading U.S.…
Republic Bancorp boasts a high Net Promoter Score, nearly three times the industry average, securing a top-ten spot on Forbes 2025 list.
…Our Net Promoter Score (“NPS”) increased from 38 in 1st quarter 2023 to 75 in 3rd quarter 2024. Our score of 75 is three times (3x) the Banking Industry average.
Republic Bancorp achieved an NPS of 67.2 in Q2 2024, significantly above the industry average of 23.9.
“Perhaps as much as anything, I am most proud that we reached an industry strong Net Promoter Score (“NPS”) of 67.2 during the second quarter versus an industry average of 23.9.
…of deposits (as of 3/31/24) 29 47 Banking Centers in 5 states Focusing on the Client Experience 30 Industry-Leading Net Promoter Score “How likely are you to recommend Republic Bank to a friend or colleague?” NPS Score = % Promoters - % Detractors…
…its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score ® (“NPS ® ”) is one of the most widely used measures of customer satisfaction, utilized by hundreds of leading U.S.…
Improved our Net Promoter Score to over 2x Banking industry average during 2023. Recognized by Newsweek as one of America’s Best Online Mortgage Lenders.
Republic Bancorp improved its Net Promoter Score to over 2x Banking in its Q4 2023 earnings report.
…C&I loans up $68 million 2022 Highlights Financial Results Customer Service Technology/Innovation Implementation of Net Promoter Score • Q1 Results = 38 •
…its founding over 40 years ago, Republic has had an unwavering focus on customer service and satisfaction. The Net Promoter Score (“NPS”) is one of the most widely used measures of customer satisfaction, utilized by hundreds of leading U.S.…
…TRS Segment Net Income increased $10.3 million, or 212% Republic Credit Solutions Segment Net Income increased 20% Elite net - promoter score when compared to the banking industry 28 Strategic Initiatives – Increase Revenue Generating Opportunities…
Retention disclosures (1)
Republic Bancorp reports 87% customer retention rate and Net Promoter Score of 72, demonstrating strong client retention and acquisition capability.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.