Cullen/Frost Bankers
cullenbank.com ↗In their words
“I haven't seen these numbers, but our Net Promoter Score is over 80% right now. You look at the commercial business you saw the increases that we've had in new relationships up 6%.”
“Ough, that Early Pay Day was, see July, the big overdraft grace in April. And so we broke the record for our all-time annual number in June.”
“All this is going on at a time, when our ongoing Opt For Optimism initiative and our marketing partnerships have boosted non-financial metrics like brand awareness, consideration and our net promoter score.”
Disclosed NPS over time
Every Net Promoter Score Cullen/Frost Bankers has published, by date.
NPS disclosures (6)
…ough, that Early Pay Day was, see July, the big overdraft grace in April. And so we broke the record for our all-time annual number in June.
…restarted early in the quarter, and the hard work our bankers have put into helping customers get PPP loans is showing up in the increased number of customer relationships we've built, as well as in our net promoter scores and overall customer…
Cullen/Frost Bankers achieved its highest ever Net Promoter Score with a jump from 82 to 87 in Q2 2020.
I haven't seen these numbers, but our Net Promoter Score is over 80% right now. You look at the commercial business you saw the increases that we've had in new relationships up 6%.
All this is going on at a time, when our ongoing Opt For Optimism initiative and our marketing partnerships have boosted non-financial metrics like brand awareness, consideration and our net promoter score.
As we began 2019, we're happy to learn from third party services and our own market research that our company's net promoter score, which measures how likely it is that people would recommend Frost to friend or colleague is up significantly.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.