WaFd
wafd.com ↗In their words
“Our net promoter score remains in the top quartile of all banks at a 55. Given the recent increase in short-term rates, we would expect our margin to expand over the next couple of quarters as assets will reprice more quickly than liabilities.”
“Accelerating transition toward commercially-focused bank through runoff of legacy residential mortgage exposure Investments in customer service, usability and technology translate into “excellent” Net Promoter Scores(1) (58 versus peer median of…”
“Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…”
Disclosed NPS over time
Every Net Promoter Score WaFd has published, by date.
NPS disclosures (29)
Our net promoter score remains in the top quartile of all banks at a 55. Given the recent increase in short-term rates, we would expect our margin to expand over the next couple of quarters as assets will reprice more quickly than liabilities.
…Accelerating transition toward commercially-focused bank through runoff of legacy residential mortgage exposure Investments in customer service, usability and technology translate into “excellent” Net Promoter Scores(1) (58 versus peer median of…
Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter…
…our evolution to a commercial bank 6 Digital Focus Evolve from analog to digital delivery channels 4 6 7 19 31 52 55 Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high…
$5.6 billion in customer accounts (41) (24) (12) (6) (1) 3 15 57 75 Net Promoter Score Approaching Best in Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer Guru…
$5.6 billion in customer accounts (41) (24) (12) (6) (1) 3 15 57 75 Net Promoter Score Approaching Best in Class 6 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer Guru…
$5.6 billion in customer accounts (41) (24) (12) (6) (1) 3 15 57 75 Net Promoter Score Approaching Best in Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer Guru…
…on glide path to an even stronger balance sheet and deeper client relationships 6 (41) (24) (12) (6) (1) 3 15 57 75 Net Promoter Score Approaching Best in Class 7 Our investments in customer service, usability and technology are translating into high…
Our clients are noticing as our Net Promoter Score, a measure of how likely clients are to recommend a company, is at an all-time high of 57.
Our Net Promoter Score, a measure of how likely clients are to 2 recommend a company, increased to an all-time high of 57. The average for the industry is approximately 30 (the higher the score the better).
(41) (24) (12) (6) (1) 3 15 57 75 Net Promoter Score Approaching Best in Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer Guru WaFdaa Net Promoter Score 1 17 34…
WaFd Bank scored highest customer satisfaction ranking in annual survey using Net Promoter Score methodology.
(41) (24) (12) (6) (1) 3 15 44 75 Net Promoter Score Approaching Best in Class 9 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer Guru WaFdaa Net Promoter Score 1 17 34…
…Standard 12 Total Deposits $ in millions 13 Deposits Mix 14 (41) (24) (12) (6) (1) 3 15 44 75 Client Service Matters Net Promoter Score Reflects Customer Sentiment 15 Our investments in customer service, usability and technology are translating into…
…and deeper client relationships 7 (12) (10) (5) (5) 2 3 (1) 48 75 Net Promoter Score Approaching Best in Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer…
…30, 2011 (12) (10) (5) (5) 2 3 (1) 48 75 Client Service Matters Net Promoter Score Reflects Customer Sentiment 14 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: Customer…
Source: Customer Guru WaFd NPS 17 34 47 51 2017 2018 2019 2020 Peer NPS Diversifying Loan Portfolio 13 We have built a strong commercial lending franchise to complement our strength in residential mortgage.
Third, our net promoter score (a measure of how likely our customers are to recommend us to others) improved to 51, up from 17 just four years ago.
Third, our net promoter score improved to 51, up from 17 just four years ago. We are glad to see our customers appreciate the investments we've made in mobile banking, website and customer services." Beardall continued, "Looking forward, we have…
Washington Federal reported its Net Promoter Score improved to 51, up from 17 four years prior, reflecting customer appreciation of investments.
AND SUBSIDIARIES 2019 ANNUAL REPORT 2) Significant improvement in our net promoter score from 17 in 2017, to 34 in 2018 and now 48 in 2019.
We are gratified to see our net promoter score improve from 17 to 47 over the last three years. Bottom line, this indicates that our clients are significantly more likely to recommend us to others, which we believe is a very good thing for our future…
Washington Federal reported a net promoter score of 47, improved from 17 over three years, indicating improved client sentiment.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.