PNC Financial
pnc.com ↗In their words
“NPS = net promotor score. Households = consumer DDA households.”
“We improved our customer retention rate to 94 percent, the best we know of among our peers”
“PNC Financial reported rising Net Promoter Scores, up 10 points over the last three years across its branch network.”
NPS disclosures (4)
PNC Financial reported rising Net Promoter Scores, up 10 points over the last three years across its branch network.
NPS = net promotor score. Households = consumer DDA households.
C&IB continued to deliver on behalf of its customers, achieving its highest client scores (NPS) in 2019 Mr. Lyons also continued to make good progress in restructuring the Asset Management Group (AMG) business segment by divesting businesses and…
PNC's retail banking overhaul focused on Net Promoter Scores as the gold standard for gauging customer loyalty.
Retention disclosures (1)
Retention rate: 94% (2003) — “we improved our customer retention rate to 94 percent, the best we know of among our peers”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.