Provident Financial Services, Inc
In their words
“Customer retention rates continuing at approximately 95%”
“Over 90% customer retention helped grow pretax income 13% year-over-year”
“It had 16% organic growth year-to-date and its retention rate was 99%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (Provident Protection Plus insurance): 95% (Q1 2026) — “customer retention rates continuing at approximately 95%”
Retention rate (Provident Protection Plus insurance): 90% (Q4 2025) — “over 90% customer retention helped grow pretax income 13% year-over-year”
Retention rate (Provident Protection Plus): 100% (Q4 2024) — “its retention rate was 100%”
Retention rate (Provident Protection Plus): 99% (Q3 2024) — “it had 16% organic growth year-to-date and its retention rate was 99%”
Retention rate (Provident Protection Plus): 100% (Q2 2024) — “Provident protection plus at a great second quarter with 19% organic growth...and a retention rate of over 100%”
Retention rate: 96.4% (Q3 2021) — “the retention rate was high...the retention rate is the rate at which we keep the business that we wrote in prior years and it was 96.4%”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.