WEBSTER FINANCIAL CORP
websterbank.com ↗In their words
“Net Promoter Score for Mass Affluent segment improved further to 62 percent. Daniel H.”
“Improved customer satisfaction and NPS ratings • Employee attrition at record low •”
“Community Banking continued to receive favorable scores in customer satisfaction and employee engagement, and the line of business received recognition from several outside institutions, including #1 SBA Lender in New England, #1 Customer Care Center in…”
Disclosed NPS over time
Every Net Promoter Score WEBSTER FINANCIAL CORP has published, by date.
NPS disclosures (5)
Jersey Massachusetts Connecticut New York (ex NYC) NYC Loan Balances1 ($B) +12% YoY Origination Growth2 #1 Top SBA Bank in New England3 59 Net Promoter Score4 C O M M E R C I A L & I N D U S T R I A L Local Delivery through Well-Rooted Relationships •
Improved customer satisfaction and NPS ratings • Employee attrition at record low •
Community Banking continued to receive favorable scores in customer satisfaction and employee engagement, and the line of business received recognition from several outside institutions, including #1 SBA Lender in New England, #1 Customer Care Center in…
Community Banking continued to maintain its ‘best-in-class’ customer satisfaction and net promoter scores. 2017 Annual Cash Incentive Compensation Awarded in February 2018 Individual NEO Performance - Individual performance is determined through the…
Net Promoter Score for Mass Affluent segment improved further to 62 percent. Daniel H.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.