The Co-Operative Bank
cooperativebank.co.nz ↗In their words
“The Co-Operative Bank has a Net Promoter Score of 69, rating highly with customers.”
“Co-operative Bank was rated best in service with a net promoter score of 24.3 in a mobile feedback survey.”
“The Co-Operative Bank retained the market's number one Net Promoter Score over the past year, with customers citing fairness and great service.”
Disclosed NPS over time
Every Net Promoter Score The Co-Operative Bank has published, by date.
NPS disclosures (3)
The Co-Operative Bank retained the market's number one Net Promoter Score over the past year, with customers citing fairness and great service.
The Co-Operative Bank has a Net Promoter Score of 69, rating highly with customers.
Co-operative Bank was rated best in service with a net promoter score of 24.3 in a mobile feedback survey.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.