Grupo Supervielle SA
In their words
“Enhancing the customer experience, a key factor behind our products and service initiatives, and we are very pleased that we continue to achieve increases in our NPS across all segments.”
“Our efforts to drive higher operating efficiencies, while remaining close to our customers continue to bear fruit with bank branches and head count down year-on-year by 12% and 4%, respectively, while further improving NPS.”
“Notably, we are achieving these results through a much more efficient and agile franchise, serving more clients, more efficiently while improving NPS across all segments.”
Disclosed NPS over time
Every Net Promoter Score Grupo Supervielle SA has published, by date.
NPS disclosures (16)
…In 2024, we promoted the acquisition of new customers, with 176,800 registrations in Identité and Mass Affluent, and we grew in competitive net promoter score, which is an indicator of customer satisfaction, for the fourth consecutive year in both…
Enhancing the customer experience, a key factor behind our products and service initiatives, and we are very pleased that we continue to achieve increases in our NPS across all segments.
Our efforts to drive higher operating efficiencies, while remaining close to our customers continue to bear fruit with bank branches and head count down year-on-year by 12% and 4%, respectively, while further improving NPS.
In 2023, enhancing the customer experience has been a key initiative which has accelerated digital adoption, increased engagement and cross-selling while boosting our competitive net promoter score (“NPS”).
…Notably, we are achieving these results through a much more efficient and agile franchise, serving more clients, more efficiently while improving NPS across all segments.
…we promoted the acquisition of new customers, with 30,000 registrations in Identité and 9,000 registrations in Mass Affluent, and we grew in competitive net promoter score, which is an indicator of customer satisfaction, for the second consecutive year.
This was achieved even as we reduced the branch network, which together with improved NPS across all segments serving SMEs and corporates, further validates that customers are embracing our digital offering.
…implemented the Virtual Individual HUB in San Luis through a MVP, which resulted in 1,300 individual customers being assisted through video calls and a net promoter score, which measures customer experience and predicts business growth, of over 80%.
We track customer satisfaction very closely. And you're right, we are seeing a significant increase in our NPS.
As a result of these actions in 2020, the NPS of the senior citizens segment increased 8 points against the previous year. Products offered to Individuals : •
As a result of these actions in 2020, the NPS of the senior citizens segment increased 8 points against the previous year. Products offered to Individuals : •
We've seen an increase in NPS, particularly in the case of the branch network pilots, and we're working to enhance the full digital capabilities of onboarding for individuals, corporations, as well as cross-sell and cash management services.
With this initiative, we aim at increasing the number of customers operating through 24 hours self-service lobbies, improve NPS and faster digital customer acquisition.
During 2019, these milestones allowed the net promoter score (“NPS”) of digital channels of companies to go from 12.9 to 29.2, a significant 16.3 point growth.
Through continuous improvement actions the average NPS of the branches was improved, and the good levels obtained in 2017 were maintained in the service centers.
Focused on enhancing the clients’ experiences, we implemented the Net Promoter Store (“NPS”) methodology, with the referents of each branch highly involved in the process.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.