FIRST DEFIANCE FINANCIAL CORP
In their words
“Launched NPS program with 3 - month average score of 69 • Enhancing customer experience through technology advancements •”
“Launched NPS program with overall score of 67.3 • Enhancing customer experience through technology advancements •”
“Launched NPS program with overall score of 66.7 • Enhancing customer experience through technology advancements •”
Disclosed NPS over time
Every Net Promoter Score FIRST DEFIANCE FINANCIAL CORP has published, by date.
NPS disclosures (3)
Launched NPS program with 3 - month average score of 69 • Enhancing customer experience through technology advancements •
Launched NPS program with overall score of 67.3 • Enhancing customer experience through technology advancements •
Launched NPS program with overall score of 66.7 • Enhancing customer experience through technology advancements •
Retention disclosures (3)
Retention rate: 92.95% (5-year average) — “5-year annual average customer retention rate of 92.95%”
Retention rate: 92.95% (5-year annual average) — “5-year annual average customer retention rate of 92.95%”
Retention rate: 92.23% (five-year annual average) — “Five - year annual average customer retention rate of 92.23%”
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.