FIRST INTERSTATE BANCSYSTEM INC
firstinterstate.com ↗In their words
“The incentive plan opportunity also included two subjective modifiers of +/- 5% each, 1) Net Promoter Score, emphasizing the client experience, and 2) credit quality trending to peers, reflecting our focus on the quality of our loan portfolio.”
Disclosed NPS over time
Every Net Promoter Score FIRST INTERSTATE BANCSYSTEM INC has published, by date.
NPS disclosures (4)
The incentive plan opportunity also included two subjective modifiers of +/- 5% each, 1) Net Promoter Score, emphasizing the client experience, and 2) credit quality trending to peers, reflecting our focus on the quality of our loan portfolio.
…(in thousands) … Adjusted Efficiency Ratio … Modifier: Minimum Target Maximum Actual Net Promoter Score … In determining Mr.
…% 61.22 % 25.62 Customer Metrics: New Business Credit Card Volume 10 $ 271,661 $ 339,577 $ 373,534 $ 366,911 14.02 Net Promoter Score … New Wealth Management Accounts … Total 100 % 95.01 % Short-term…
…% 61.22 % 25.62 Customer Metrics: New Business Credit Card Volume 10 $ 271,661 $ 339,577 $ 373,534 $ 366,911 14.02 Net Promoter Score … New Wealth Management Accounts … Total 100 % 95.01 % Short-term…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.