Peapack-Gladstone Financial
pgbank.com ↗In their words
“Residential Mortgage & HELOC Investment Credit Line Life Insurance Premium Finance Complex Credit Facilities Peapack Marine (Yacht Financing) The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S.”
“The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S. Banking Industry Benchmark Elevated boutique banking experience Distinct alternative to large banks with a refined, client-first service…”
“The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S. Banking Industry Benchmark Elevated boutique banking experience Distinct alternative to large banks with a refined, client-first service…”
Disclosed NPS over time
Every Net Promoter Score Peapack-Gladstone Financial has published, by date.
NPS disclosures (14)
…Residential Mortgage & HELOC Investment Credit Line Life Insurance Premium Finance Complex Credit Facilities Peapack Marine (Yacht Financing) The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S.
The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S. Banking Industry Benchmark Elevated boutique banking experience Distinct alternative to large banks with a refined, client-first service…
The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S. Banking Industry Benchmark Elevated boutique banking experience Distinct alternative to large banks with a refined, client-first service…
In 2025, the Bank achieved a NPS score of 65, representing continued improvement from prior years and substantially exceeding the U.S. banking industry benchmark.
• Operating under a unified “One Company” culture focused on high-touch client service, informed by hospitality standards and delivered by experienced industry professionals, and continuously evaluated through Net Promoter Score surveys;
The Peapack Private Client Experience Net Promoter ScoreClient satisfaction substantially exceeds the U.S. Banking Industry Benchmark Elevated boutique banking experience Distinct alternative to large banks with a refined, client-first service…
New York teams have received an 81 Net Promoter Score, in-line with world-class service organizations like The Ritz Carlton, USAA, and Nordstrom.
New York teams have received an 81 Net Promoter Score, in-line with world-class service organizations like The Ritz Carlton, USAA, and Nordstrom.
• The Bank earned an above average 2024 NPS (Net Promoter Score) of 57 (reflecting a 16-point gain compared to 2023). • Led significant enterprise-wide operational, structural, and process changes to support the Bank’s private banking model –…
New York teams have received an 81 Net Promoter Score, in-line with world-class service organizations like The Ritz Carlton, USAA, and Nordstrom.
Peapack-Gladstone Financial's expansion in NYC leverages strong Net Promoter Score to build future growth.
New York teams have received an 81 Net Promoter Score, in-line with world-class service organizations like The Ritz Carlton, USAA, and Nordstrom.
…Introduced NPS in 2015: % Promoters minus % Detractors. - PGB 2015 Results: 48 vs. industry average of 23 (based on Tempkin Research Study).
Introduced NPS in 2015: % Promoters minus % Detractors - PGB 2015 Results: 48 vs. industry average of 23 (based on Tempkin Research Study) - PGB initial 2016 Results: 10.5% improvement from 2015 - Feedback tells us it is critical to develop a personal…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.