FIRST BANCORP /PR/
In their words
“ Deployed several initiatives to improve customer service resulting in a net promoter score above local market peers • Led efforts to continue improving the Corporation’s current IT environment while investing in new technologies to grow…”
NPS disclosures (1)
… Deployed several initiatives to improve customer service resulting in a net promoter score above local market peers • Led efforts to continue improving the Corporation’s current IT environment while investing in new technologies to grow…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.