Valley National Bank
In their words
“Digital product adoption across expanding client base % of Households Actively Using Online Banking Online Banking Net Promoter Scores (“NPS”) for Business and Retail customers exceed other NPS across the organization Enhanced back-end infrastructure…”
Disclosed NPS over time
Every Net Promoter Score Valley National Bank has published, by date.
NPS disclosures (2)
…volume ~13,000 SBA-approved loans $180k Average loan size $42k Median loan size ~3% Average processing fee Valley’s Net Promoter Score (“NPS”) was above 80 for PPP service ~25% of SBA-approved borrowers were new customers to Valley ~30% of PPP loans…
…digital product adoption across expanding client base % of Households Actively Using Online Banking Online Banking Net Promoter Scores (“NPS”) for Business and Retail customers exceed other NPS across the organization Enhanced back-end infrastructure…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.