Oakworth Capital Bank
oakworthcapital.com ↗In their words
“Oakworth Capital Bank reported 2025 average Net Promoter Score of 95 with a commensurate client retention rate of 95%.”
“Oakworth Capital Bank ranked #2 nationally for 2025 on American Banker's list with a 2024 Net Promoter Score of 94, honoring nine consecutive years of recognition.”
“Oakworth Capital Bank maintains a 96 NPS and 97% client retention rate in 2023.”
Disclosed NPS over time
Every Net Promoter Score Oakworth Capital Bank has published, by date.
NPS disclosures (7)
Oakworth Capital Bank reported 2025 average Net Promoter Score of 95 with a commensurate client retention rate of 95%.
Oakworth Capital Bank maintains an industry-leading Net Promoter Score, reflecting strong client satisfaction and loyalty.
Oakworth Capital Bank ranked #2 nationally for 2025 on American Banker's list with a 2024 Net Promoter Score of 94, honoring nine consecutive years of recognition.
Oakworth Capital Bank earned an NPS of 96 out of 100 in FY2023 and achieved a 97% client retention rate.
Oakworth Capital Bank maintains NPS of 96 and client retention rate of 96% at Central Carolinas launch.
Oakworth Capital Bank earned Net Promoter Score of 96 (April 2022–April 2023) and maintains 95% client retention rate.
Oakworth Capital Bank earned a Net Promoter Score of 96 out of 100 from January 2022 to January 2023.
Retention disclosures (1)
Oakworth Capital Bank maintains a 96 NPS and 97% client retention rate in 2023.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.