HDFC Bank
hdfcbank.com ↗In their words
“Our implementation of Net Promoter System (NPS), branded as ‘Infinite Smiles’ programme has been one of the largest implementations in the world.”
“He has played a key role in establishing the customer centricity practice at the Bank by setting up the NPS system across the Bank. Mr.”
“He has played a key role in establishing the customer centricity practice at the Bank by setting up the NPS system across the Bank. Mr.”
NPS disclosures (7)
He has played a key role in establishing the customer centricity practice at the Bank by setting up the NPS system across the Bank. Mr.
He has played a key role in establishing the customer centricity practice at the Bank by setting up the NPS system across the Bank. Mr.
Our implementation of Net Promoter System (NPS), branded as ‘Infinite Smiles’ programme has been one of the largest implementations in the world.
I am happy to report a consistent increase in our Net Promoter Score for the Bank as a whole, year on year and this augurs well. I accept that we may not be perfect with our customer interactions all the time, and this is one area, I and the entire Bank…
HDFC Bank's MD & CEO announced the adoption of Net Promoter System to measure customer experience and gather post-transaction feedback.
HDFC Bank implemented a Net Promoter System (NPS) and journey analytics to measure customer experience and identify customer journey dropoff points.
HDFC Bank is focusing on reducing customer complaints and increasing Net Promoter Score to enhance customer endorsement.
Retention disclosures (2)
HDFC reports customer retention challenges for housing finance firms; regulatory changes recommended.
HDFC Bank is focusing on improving customer relationships and retention through API banking initiatives.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.