CORPBANCA/FI
In their words
“Variables within the framework of its vision as a leading bank in sustainable performance and customer satisfaction, highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate…”
“Variables within the framework of its vision as a leading bank in sustainable performance and customer satisfaction, highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate…”
“We have strengthened our leadership position in customer satisfaction for SMEs by improving our net promoter score, or “NPS,” by 12 percentage points and increasing the business to our competitors according to the most recent Servitest.”
NPS disclosures (8)
…variables within the framework of its vision as a leading bank in sustainable performance and customer satisfaction, highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate…
…variables within the framework of its vision as a leading bank in sustainable performance and customer satisfaction, highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate…
…We have strengthened our leadership position in customer satisfaction for SMEs by improving our net promoter score, or “NPS,” by 12 percentage points and increasing the business to our competitors according to the most recent Servitest.
…the framework of its vision as a leading bank in sustainable performance and customer satisfaction, highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate measurements, shared…
…framework of its vision as a leading bank in sustainable performance and customer satisfaction , highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate measurements, shared…
…its vision as a leading bank in sustainable performance and customer satisfaction , highlighting the measurements of NPS (Net Promoter Score, adopted since 2019), staff turnover rates, gender composition, climate measurements, shared value and social…
We believe these value-creating 53 Table of Contents products and services have allowed us to reach the highest NPS in our history, a 32% increase in the overall rate in the twelve months ended December 31, 2021, driven by improvements in both our…
Digital branches therefore have higher net promoter scores (“NPS,” a tool that measures customer experience and predicts business growth). For example, in our Itaú Sucursales segment , the NPS of digital branches is over two times higher than that of…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.