First Commonwealth Financial
In their words
“As of October 15, our overall customer satisfaction score and net promoter scores have hit 5-year peaks at 90.4 and 70.3, respectively. We've seen a steady trend of increases in these figures since 2020 with both exceeding industry benchmarks.”
“Also, our retail bank had the highest Net Promoter and customer satisfaction scores since we began tracking. As we think about the ensuing quarters in future, it will be important that we focus on the basics, namely live our mission, grow the bank, get…”
“In 2025, we sustained industry high scores in both Customer Satisfaction Score (91.3) and Net Promoter Score (71.3), exceeding our own targets and industry standards.”
Disclosed NPS over time
Every Net Promoter Score First Commonwealth Financial has published, by date.
NPS disclosures (7)
Also, our retail bank had the highest Net Promoter and customer satisfaction scores since we began tracking. As we think about the ensuing quarters in future, it will be important that we focus on the basics, namely live our mission, grow the bank, get…
In 2025, we sustained industry high scores in both Customer Satisfaction Score (91.3) and Net Promoter Score (71.3), exceeding our own targets and industry standards.
In 2024, we achieved all time high scores in both Customer Satisfaction Score (92) and Net Promoter Score (71), exceeding our own targets and industry standards.
First Commonwealth reported historic highs in customer satisfaction and net promoter scores.
“With historic highs in customer satisfaction and net promoter scores, we’re not just growing profitably but also building deeper trust and stronger connections with our customers.” Price continued, “Last year laid the foundation for sustainable growth,…
As of October 15, our overall customer satisfaction score and net promoter scores have hit 5-year peaks at 90.4 and 70.3, respectively. We've seen a steady trend of increases in these figures since 2020 with both exceeding industry benchmarks.
In 2023, both our Customer Satisfaction Score and our Net Promoter Score (NPS) were above the targets we set for ourselves and above industry standards.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.