COLUMBIA BANKING SYSTEM, INC.
columbiabank.com ↗In their words
“Account retention from the first 2 campaigns exceeds 99%.”
“Improve the Company’s Net Promoter Score, measured against strategic target with an expected 20% increase in 2024 (10%) Mr. Farnsworth ▪”
NPS disclosures (1)
Improve the Company’s Net Promoter Score, measured against strategic target with an expected 20% increase in 2024 (10%) Mr. Farnsworth ▪
Retention disclosures (1)
Retention rate: 99% (Q3 2024) — “account retention from the first 2 campaigns exceeds 99%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.