POPULAR, INC.
In their words
“Customer experience was measured based on net promoter scores achieved and the increase in consumer and commercial digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.”
“Customer experience was measured based on net promoter scores achieved and the increase in digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.”
“Customer experience was measured based on net promoter scores achieved and the increase in digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.”
NPS disclosures (6)
Customer experience was measured based on net promoter scores achieved and the increase in consumer and commercial digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.
Customer experience was measured based on net promoter scores achieved and the increase in digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.
Customer experience was measured based on net promoter scores achieved and the increase in digitally led sales. Employee experience was reviewed based on loyalty scores obtained from our employee surveys.
Elements reviewed by the Committee included corporate- and group-level customer Net Promoter Score and group expense management.
…• Exceeded the preestablished Net Promoter Score goal in Puerto Rico as an indicator of continuous improvement in our customer experience.
…• Achieved the preestablished Net Promoter Score goal in Puerto Rico and the United States as an indicator of continuous improvement in our customer experience.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.