Wintrust
wintrust.com ↗In their words
“Lastly, we saw improved Net Promoter Scores that were already best-in-class in both retail and commercial banking in 2025 as our focus on exceptional customer service continues to differentiate us from many of our peers.”
“Our net promoter scores, one recognized measure of client service, continue to improve materially, and I would add very materially in some cases, exceed those of our competitors.”
“Wintrust improved Net Promoter Scores that were already best-in-class in retail and commercial banking.”
NPS disclosures (7)
Wintrust improved Net Promoter Scores that were already best-in-class in retail and commercial banking.
Lastly, we saw improved Net Promoter Scores that were already best-in-class in both retail and commercial banking in 2025 as our focus on exceptional customer service continues to differentiate us from many of our peers.
Our net promoter scores, one recognized measure of client service, continue to improve materially, and I would add very materially in some cases, exceed those of our competitors.
ACCORDING TO OUR CUSTOMERS, WE RANK HIGHEST IN: • Overall satisfaction •
Net promoter score • Overall digital experience PLUS, WE RANK HIGHEST IN THESE CATEGORIES, TOO: RELATIONSHIP MANAGER •
Net promoter score • Overall digital experience PLUS, WE RANK HIGHEST IN THESE CATEGORIES, TOO: RELATIONSHIP MANAGER •
Wintrust won seven Greenwich Associates excellence awards including Overall Satisfaction in the Middle Market category.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.