UnionBank
In their words
“UnionBank reports net promoter scores that surpass industry standards as part of its business integration efforts.”
“UnionBank achieved the highest Net Promoter Score among Philippine banks in 2023, according to Bain, and was voted the Most Recommended Retail Bank.”
“UnionBank launches AI-powered Net Promoter Score Free-text Analysis Tool to automate identification of user needs from customer feedback.”
NPS disclosures (4)
UnionBank reports net promoter scores that surpass industry standards as part of its business integration efforts.
UnionBank achieved the highest Net Promoter Score among Philippine banks in 2023, according to Bain, and was voted the Most Recommended Retail Bank.
UnionBank launches AI-powered Net Promoter Score Free-text Analysis Tool to automate identification of user needs from customer feedback.
UnionBank launches NPS Free-Text Analysis Tool powered by DSAI for automated customer experience improvement.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.