First Citizens Bank
firstcitizens.com ↗—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
2025
Years covered
1 entries in all
In their words
“First Citizens used AI to retain SVB customers by monitoring customer behaviour and sentiment.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
7 Jun 2025
Retention
First Citizens used AI to retain SVB customers by monitoring customer behaviour and sentiment.
— reported by risk.net · 7 Jun 2025 · NI-80FC559
risk.net ↗Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.