NPS Intelligence (beta)

…/ MAU 54 67 69 3.0% 25.7% 54 69 25.7% # Average Functionalities / MAU 2.7 2.9 2.9 1.4% 9.0% 2.7 2.9 9.0% Experience NPS (3) 77 77 78 1 p 1 p 77 78 1 p Unit Economics Monthly Indicators (4) Revenues / MAU (S/) 6.5 10.3 11.1 8.5% 72.4% 6.5…

Our NPS remains high at 77 points—a clear indicator of client satisfaction and trust. Monthly revenue per MAU reached S/10.3 (+65.0% YoY), driven by higher transaction levels and an increase in the use of features (2.9 in 1Q26 vs.

Simultaneously, we have strengthened the customer experience, as evidenced by the improved Net Promoter Score (NPS) for the consumer segment, which reached 53 points in 2025 (up from 37 points in 2021).

This connection with users continues to bolster an upward trend in client satisfaction, with an NPS that hit a peak of 81 points (+2pp YoY) at the end of 2025.

…/ MAU 44.1 54.5 58.5 7.4% 32.6% 44.1 58.5 32.6% # Average Functionalities / MAU 2.4 2.7 2.7 1.5% 12.5% 2.4 2.7 12.5% Experience NPS (3) 73.5 77.0 76.0 -100 bps 250 bps 73.5 76.0 250 bps Unit Economics Monthly Indicators (4) Revenues / MAU (S/) 4.6 6.5…

…annualized and allocated to consumers in the Consumer segment BCP Cost-to-Serve1 (S/ per client) -19% BCP Consumer NPS (points) +17 pts Health Insurance Wealth Management Products Acquiring Business SME Loan Credit Card and Consumer Loans Yape…

…MAU 40.2 52.1 54.5 4.6% 35.6% 40.2 54.5 35.6% # Average Functionalities / MAU 2.3 2.6 2.7 1.5% 14.2% 2.3 2.7 14.2% Experience NPS (3) 76 77 77 0.0% 60.0% 77 77 -40.0% Unit Economics Monthly Indicators (4) Revenues / MAU (S/) 3.9 6.2 6.5 3.8% 64.3% 3.9…

…3.7% 79.6% # Transactions / MAU 36.0 51.0 52.1 2.1% 44.5% # Average Functionalities / MAU 2.2 2.6 2.6 2.7% 18.0% Experience NPS (3) 78 79 77 -200.0% -140.0% Unit Economics Monthly Indicators (4) Revenues / MAU (S/) (5) 3.4 6.1 6.2 1.1% 80.4%…

These efforts culminated in a 79% NPS by the end of 2024, underscoring strong user satisfaction and loyalty. Our strategy is built around three core lines of business: Payments, Financials, and E-commerce.

This has increased our client satisfaction levels, as evidenced by the 5-point increase in our Net Promoter Score. Credicorp’s achievements in 2024 are set forth in the following table, where figures show strong client experience and improvements in…

We also tracked the savings, diversifying income and strengthening resilience, boosting customer NPS by over four percentage points and turning in solid results in the quarter.

…60.1% 6.5 10.4 60.1% Engagement # Transactions (millions) 794.6 1,400.7 1,664.2 18.8% 109.4% 1,890.1 4,192.6 121.8% Experience NPS (2) 76.0 76.0 74.0 -2.0% -2.0% 76.0 74.0 -2.0% Metric per Monthly Active User (MAU) (3) # Monthly Transactions / MAU…

…82.7% 5.2 9.5 82.7% Engagement # Transactions (millions) 615.1 1,127.7 1,400.7 24.2% 127.7% 1,095.4 2,528.4 130.8% Experience NPS (2) 78 78 76 -2.0% -2.0% 78 76 -2.0% Metric per Monthly Active User (MAU) # Monthly Transactions / MAU 25 36 40 11.1%…

…4 7.9 8.6 Engagement # Monthly Transactions (millions) 480.3 1,027.90 1,127.70 TPV (2) (S/, billions) 24 47.1 50.4 Experience NPS (3) 73 80 78 Metric per Monthly Active User (MAU)) Monthly Transactions / MAU 21 35 36 Monthly Revenues / MAU 1.9 3.8…

We have achieved excellent levels of Stability and Recommendation reaching 80% of Net Promoter Score. In late 2021, Yape started its monetization process by launching features that solve users’ day-to-day needs with two main objectives at the core of…

In 2023, Tenpo launched the first 100% digital credit card in the Chilean market and entered the scaling stage after surpassing our targets for the number of active users; transaction amount; and NPS indicator (Net Promoter Score).

These new functionalities have improved the client experience, which was reflected in an NPS of 80 points at the end of the quarter; this represents a 4-point improvement over the figure reported in September and is 9 points above the print at the end…

In insurance, an accelerated digital strategy has led to an improved client NPS, increased sales of digital policies and self-service customer transactions.

…2.4 5.2 6.5 Engagement # Monthly Transactions (millions) 120.2 178 220.7 TPV (3) (S/, millions) 42.9 53.5 90.7 Experience NPS (2) 70 78 76 Metric per Monthly Active User (MAU) Monthly Transactions / MAU 17 25 29 Monthly Revenues / MAU 1.4 2.3 2.9…

This perception led Yape’s NPS to reach 78 points last quarter.

(ii) enhanced experiences for our clients and our colleagues, as demonstrated by increases in both our client NPS and employee NPS, which reached 34% and 60%, respectively in 2022 (compared to 31% and 53% in 2021, respectively); and (iii) sustainable…

Our results on the transformation front have led our Net Promoter Score (NPS) for digital channels to rise 21 percentage points and our digital sales hit 61.4% (of total units sold) in Retail Banking.

EPS Entidad Prestadora de Salud or Health Care Facility ENPS Employee Net Promoter Score FAE Fondo de Apoyo Empresarial or Business Support Fund FAE-Mype Fondo de Apoyo Empresarial a la Mype or SME Business Support Fund FATCA Foreign Account Tax…

High volumes and an a strong NPS performance indicator of 68%, we expect positive trends to continue. This represents an opportunity to continue growing our customer base as we consolidate in this market.

In 2020, we achieved an NPS of 16%. We are also using the Employee Net Promoter Score (ENPS) indicator in our management processes to measure the employee experience.

…journeys of our clients and employees and implementing the actions that cover the most significant “pain points,” we increased our Net Promoter Score (NPS), going from 29% in 2018 to 35% in 2019 and our workplace climate indicator is situated at…