M&T BANK CORP
mtb.com ↗In their words
“We're doing a lot around Net Promoter Score. We do a lot around the Greenwich work.”
“Delivering Growth in Recent Years Consumer Bank 1.3% Increase in primary1 checking customers 2.9 Products per customer (flat Y.O.Y.) 44% Net Promoter Score2 (up 6% pts.”
“Increased employee engagement levels in key markets (New England & Long Island), along with increases in Retail and Business Banking NPS in these key markets; named a Top 5 SBA lender in all but two markets •”
NPS disclosures (4)
Increased employee engagement levels in key markets (New England & Long Island), along with increases in Retail and Business Banking NPS in these key markets; named a Top 5 SBA lender in all but two markets •
…in early 2023, the company’s Wealth Management business was able to maintain a client retention score of 97% while Net Promoter Scores improved ¡ Net customer growth and revenue growth were both up year-over-year ¡ Wealth Management missed on its net…
We're doing a lot around Net Promoter Score. We do a lot around the Greenwich work.
Delivering Growth in Recent Years Consumer Bank 1.3% Increase in primary1 checking customers 2.9 Products per customer (flat Y.O.Y.) 44% Net Promoter Score2 (up 6% pts.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.