NPS Intelligence (beta)

WaFd

55NPS

“Our net promoter score remains in the top quartile of all banks at a 55. Given the recent increase in short-term rates, we would expect our margin to expand over the next couple of quarters as assets will reprice more quickly than”

“High-touch relationship-based model places Clients at the center of focus resulting in superior outcomes Net Promoter Score (NPS) of 80+ (World Class) for 22 consecutive quarters reflects Service focus Highly aligned with Sharehol”

Morgan Stanley

99%Retention

“The adviser retention rate is above 99%”

Patriot Mobile Inc.

86NPS

“Sales and customer care organization delivers exceptional customer service, as reflected by our industry-leading Net Promoter Score (“NPS”) of 86 as of December 31, 2025 and low average monthly churn of approximately 1% for the ye”

Itaú Unibanco

76NPS

“Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024. Itaú Personnalité: Premier Banking Services for Affluent Clients Itaú Personnalité is dedicated to serving clients with a monthly incom”

Progress Software Corporation

100%NRR

“Customers who start on their consumption business have actually net retention rate of over 100%”

Concentrix

98%Retention

“With a 98% retention rate across our entire client base”

Uxin Ltd

65NPS

“Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by d”

Costco Wholesale Corporation

89.8%Retention

“The worldwide rate came in at 89.8%, also up 10 basis points.”