NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding

Real estate & homebuilding

REITs, landlords, property managers, estate agents and homebuilders. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

255
Companies
with a public NPS or retention disclosure
483
NPS disclosures
85 companies gave a number
76
Median disclosed NPS
last 3 years · 117 scores
141
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Prologis
REIT · prologis.com
Fortune 500 #425PLD5 NPS disclosures
51NPS · 2026
20202026
Retention 70% · 2023Churn 1% · 2022
“Net Promoter Score: +51 – We achieved a Net Promoter Score of +51 on a scale of -100 to +100 in 2025, indicating strong customer loyalty. 10% – 10% of our 2025 employee b…”
— Prologis · SEC proxy statement · filed 19 Mar 2026
Latest: SEC proxy statement
eXp World Holdings
Real Estate Technology · expworldholdings.com
AGNT41 NPS disclosures
69NPS · 2026
20242026
Retention 10% · 2026Churn 77.1% · 2023
“AGNT reported a global agent Net Promoter Score of 69 in Q2 2026, down from 77.”
— reported by fidelity.com · 5 Aug 2026
Latest: fidelity.com
CoStar Group, Inc.
Real Estate Software · costargroup.com
CSGP18 NPS disclosures
68NPS · 2026
20232026
Retention 93% · 2026Churn 0.1% · 2021
“CoStar Group reported a net promoter score near 68 in its latest quarter.”
— reported by tipranks.com · 30 Jul 2026
Latest: tipranks.com
Porch Group
Real Estate SaaS · porch.com
PRCH11 NPS disclosures
51NPS · 2026
20202026
NRR 107% · 2023Retention 99.3% · 2024Churn 0.083% · 2022
“The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for our Floify mortgage software, up 23%; and 71 for Rynoh, up 14%.”
— Matthew Neagle, Chief Operating Officer, Porch Group · Earnings call, Q2 2026 · 29 Jul 2026
Latest: Earnings call, Q2 2026
Opendoor
Online Real Estate · opendoor.com
OPEN35 NPS disclosures
80NPS · 2026
20232026
“Opendoor Technologies maintained an average seller NPS near 80 in 2025 while selling over 11,700 homes.”
— reported by stocktitan.net · 27 Jul 2026
Latest: stocktitan.net
Offerpad Solutions Inc.
Real Estate Technology · offerpad.com
OPAD20 NPS disclosures
67NPS · 2025
20222025
“For example, during the year ended December 31, 2024, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 67% based on a survey of over 650 custome…”
— Offerpad Solutions Inc. · SEC 10-K annual report · filed 25 Feb 2025
Latest: SEC 10-K annual report
Compass
Real Estate Services · compass.com
COMP6 NPS disclosures
66NPS · 2023
20212023
Retention 94.6% · 2026
“Our agents are strong advocates, giving Compass a Net Promoter Score of 65.5. 1 We calculate our national market share by dividing our Gross Transaction Value, or the tot…”
— Compass · SEC 10-K annual report · filed 1 Mar 2023
Latest: SEC 10-K annual report
AvalonBay Communities
Residential REIT · avalonbay.com
10 NPS disclosures
34NPS · 2026
20172026
“The final weighted NPS for 2025 was 33.5 (34 for the first half and 33 for the second half), resulting in a weighted 112.5% achievement. ​ ​ Aval”
— AvalonBay Communities · SEC proxy statement · filed 6 Apr 2026
Latest: SEC proxy statement
PulteGroup
Homebuilder · pultegroup.com
Fortune 500 #239PHM
65NPS · 2026
20262026
“PulteGroup's Net Promoter Score climbed to 65 one year after delivery, on par with high-service consumer brands.”
— reported by tipranks.com · 23 May 2026
Latest: tipranks.com
QTS Realty Trust, Inc.
Data Center REIT · qtsdatacenters.com
9 NPS disclosures
80NPS · 2021
20162021
Churn 3.5% · 2018
“QTS maintained industry-leading NPS of 80+, approximately double the data center industry average.”
— reported by prnewswire.com · 12 Feb 2021
Latest: SEC proxy statement
Fortune 500 #164JLL
100NPS · 2025
Retention 98% · 2023
“Jones Lang LaSalle (JLL) was honored with the 2024 Asia-Pacific Company of the Year Award, citing its global Net Promoter Score of 100%.”
— reported by theretailbulletin.com · 8 Jan 2025
Latest: theretailbulletin.com
Walker & Dunlop, Inc.
Mortgage Services
WD5 NPS disclosures
72NPS · 2026
20222026
“W&D's net promoter score year-to-date is 86, a number well above the financial services industry average and a reflection of the exceptional people, technology and client…”
— Willy Walker, Chairman and Chief Executive Officer, Walker & Dunlop, Inc. · Earnings call, Q3 2025 · 6 Nov 2025
Latest: SEC 8-K filing

White space

6 of 12 Fortune 500 companies in real estate & homebuilding (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

D.R. Horton
Fortune 500 #124
Toll Brothers
Fortune 500 #374
Welltower
Fortune 500 #376
Reports retention
American Tower
Fortune 500 #383
Reports retention
NVR
Fortune 500 #384
Taylor Morrison Home
Fortune 500 #456

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 483 in the database →

2026-10-15
70
RAKEZ achieved Net Promoter Score of +70 and addressed 93% of customer suggestions at Customer Centricity World Series Awards 2026. wam.ae ↗
2026-10-14
78
Berkeley reported a +78 independently verified NPS with 98% of customers willing to recommend the company. building.co.uk ↗
2026-10-10
57
Kojamo Oyj achieved an all-time high Net Promoter Score of 57 in Q1 2025, reflecting improved customer satisfaction. gurufocus.com ↗
2026-10-06
—
PulteGroup's Net Promoter Score remains among the highest in company history in 2026, with a Build Quality Index of 97. newsroom.pultegroup.com ↗
2026-10-02
3
AktivBo's international residential benchmarking report shows Sweden with NPS of +3, the only region where more tenants would recommend their landlord than warn others off. news.cision.com ↗
2026-09-24
86
SERHANT.'s S.MPLE 2.0 AI has maintained an 86 net promoter score since launching in 2024 with over 54,000 completed requests. inman.com ↗
2026-09-15
89
Gleeson Homes reports Net Promoter Score of 88.9% and customer satisfaction rating of 100%. investegate.co.uk ↗
2026-09-09
58
Majid Al Futtaim's Net Promoter Score rose four points to 58.3 following sustained investment in service and customer experience. constructionweekonline.com ↗
2026-08-31
70
NewMark Merrill Companies' AI Pioneer Program achieved an NPS of +70 and 4.2/5 satisfaction rating among participants. morningstar.com ↗
2026-08-31
—
Real estate professional Brian R. Jessen received a net promoter score indicating 98.7% client satisfaction. chicagoagentmagazine.com ↗
2026-08-25
35
Abacus Group's $1.4 billion office portfolio recorded an improved NPS of +35 in FY26. tipranks.com ↗
2026-08-21
57
Aveo resident Net Promoter Score reached 57 and home care NPS 75 by March of prior year. theweeklysource.com.au ↗

More companies in Real estate & homebuilding

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.