Real estate & homebuilding
REITs, landlords, property managers, estate agents and homebuilders. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“Net Promoter Score: +51 – We achieved a Net Promoter Score of +51 on a scale of -100 to +100 in 2025, indicating strong customer loyalty. 10% – 10% of our 2025 employee b…”
“AGNT reported a global agent Net Promoter Score of 69 in Q2 2026, down from 77.”
“CoStar Group reported a net promoter score near 68 in its latest quarter.”
“The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for our Floify mortgage software, up 23%; and 71 for Rynoh, up 14%.”
“Opendoor Technologies maintained an average seller NPS near 80 in 2025 while selling over 11,700 homes.”
“For example, during the year ended December 31, 2024, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 67% based on a survey of over 650 custome…”
“Our agents are strong advocates, giving Compass a Net Promoter Score of 65.5. 1 We calculate our national market share by dividing our Gross Transaction Value, or the tot…”
“The final weighted NPS for 2025 was 33.5 (34 for the first half and 33 for the second half), resulting in a weighted 112.5% achievement. Aval”
“PulteGroup's Net Promoter Score climbed to 65 one year after delivery, on par with high-service consumer brands.”
“QTS maintained industry-leading NPS of 80+, approximately double the data center industry average.”
“Jones Lang LaSalle (JLL) was honored with the 2024 Asia-Pacific Company of the Year Award, citing its global Net Promoter Score of 100%.”
“W&D's net promoter score year-to-date is 86, a number well above the financial services industry average and a reflection of the exceptional people, technology and client…”
White space
6 of 12 Fortune 500 companies in real estate & homebuilding (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Real estate & homebuilding
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.