American Homes 4 Rent
amh.com ↗In their words
“4.5% renewal rate growth in January”
“Renewal rate growth increases of 5.4%”
“New and renewal rate growth of 6.2% and 5%, respectively”
NPS disclosures (3)
American Homes 4 Rent's employee NPS improved to 51 in 2024, surpassing industry benchmarks in their 2024 sustainability report.
American Homes 4 Rent's employee NPS improved above industry benchmarks, contributing to a healthier workplace culture and lower turnover costs.
We are in the process of trying to develop for ourselves, say, Net Promoter Score, very similar to what you would see in other industries that this industry is new, but we are working on Net Promoter Scores for us as well as our peers.
Retention disclosures (18)
Retention rate: 3.2% (Q1 2026) — “First quarter landed at 3.2% renewal rates”
Retention rate: 4% (Q3 2025) — “renewal rate growth of 4%”
Retention rate: 4.5% (Q4 2024) — “4.5% renewal rate growth in January”
Retention rate: 5.4% (Q3 2024) — “renewal rate growth increases of 5.4%”
Retention rate: 6.2% (Q2 2024) — “new and renewal rate growth of 6.2% and 5%, respectively”
Retention rate: 70% (Q2 2024) — “the 70% retention rate is kind of the expectation going forward”
Retention rate: 7% (FY 2022 (guidance)) — “on the renewal side, somewhere in the sevens”
Retention rate: 5.7% (Q3 2021) — “renewal rate growth at 5.7%”
Retention rate: 5.4% (Q2 2021) — “renewal rate growth was 5.4%”
Retention rate: 5.1% (Q1 2021) — “renewal rate growth of 5.1%”
Retention rate: 1% (Q3 2020 (guidance)) — “we expect renewal rate growth to be 1% to 1.5% in the third quarter”
Retention rate: 4% (Q1 2019) — “renewal rates are still very strong at about 4%”
Retention rate (Charleston): 95% (Q3 2017) — “Charleston ended at 95%”
Retention rate (Orlando): 97.2% (Q3 2017) — “Orlando at 97.2%”
Retention rate (Jacksonville): 94.7% (Q3 2017) — “Jacksonville at 94.7%”
Retention rate (Tampa): 93.6% (Q3 2017) — “Tampa ended at 93.6%”
Retention rate (Houston): 92.6% (Q3 2017) — “Houston ended at 92.6%, and Tampa ended at 93.6%, Jacksonville at 94.7%, Orlando at 97.2%, and Charleston ended at 95%.”
Retention rate: 68% (Q1 2016) — “We achieved this renewal increase while maintaining a 68% retention rate.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.