Sun Communities, Inc.
In their words
“Our rental home renewal rate was 67%. Consistent with renewal trends experienced during the second quarter.”
“An elevated rental home renewal rate of 68.2% in the quarter.”
“Increased the company-wide Net Promoter Scores year over year. • Implemented a new property management technology platform to improve efficiency and enhance analytical capabilities.”
NPS disclosures (5)
…Increased the company-wide Net Promoter Scores year over year. • Implemented a new property management technology platform to improve efficiency and enhance analytical capabilities.
• Substantially increased the company-wide Net Promoter Scores year over year. • Developed and implemented management processes within the operations team to increase communication and drive performance.
• Substantially increased the company-wide Net Promoter Scores year over year. • Led the restructuring of our operations team to better support lease up and home sales in our ground up MH developments and expansions, positioning us to capture future…
We use Net Promoter Score (NPS), which creates data based on resident and guest feedback, helping identify our strengths and areas for improvement.
We engage with them through community events, one-on-one daily interactions, newsletters, Net Promoter Score surveys and email communications that are designed to keep everyone informed about what’s happening in their communities and resorts.
Retention disclosures (2)
Retention rate (rental homes): 67% (Q3 2020) — “our rental home renewal rate was 67%. Consistent with renewal trends experienced during the second quarter.”
Retention rate (rental homes): 68.2% (Q2 2020) — “an elevated rental home renewal rate of 68.2% in the quarter.”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.