Compass
compass.com ↗In their words
“Coldwell Banker GCI retention rate in its top 2 quartile of agents, representing 82% of its total GCI over the trailing 12-month period, hit a 10-year high at 94.6% retention rate in Q1”
“Our quarterly retention rate in the third quarter was 97.8%.”
“For Q3, we saw over 90% annualized retention of principal agents”
Disclosed NPS over time
Every Net Promoter Score Compass has published, by date.
NPS disclosures (7)
our agents are strong advocates, giving Compass a Net Promoter Score of 65.5. 1 We calculate our national market share by dividing our Gross Transaction Value, or the total dollar value of transactions closed by agents on our platform, by two times (to…
And so that leads to NPS. And NPS what that really helps with is agents coming on at lower incentives.
our agents are strong advocates, giving Compass a Net Promoter Score of 71.3. (1) We calculate our TTM market share by dividing our Gross Transaction Value, or the total dollar value of transactions closed by agents on our platform, by two times (to…
net promoter score in 2021 of 71 with our agents
…our agents are strong advocates, giving Compass a Net Promoter Score of 68. 1 Residential real estate is one of the largest and most complex industries in the world.
…our agents are strong advocates, giving Compass a Net Promoter Score of 68. 1 Residential real estate is one of the largest and most complex industries in the world.
…our agents are strong advocates, giving Compass a Net Promoter Score of 68. 1 Residential real estate is one of the largest and most complex industries in the world.
Retention disclosures (9)
Compass reported record Q2 2026 results with disclosure of Total Agent Retention metrics.
Retention rate (Coldwell Banker GCI top 2 quartile agents): 94.6% (Q1 2026) — “Coldwell Banker GCI retention rate in its top 2 quartile of agents, representing 82% of its total GCI over the trailing 12-month period, hit a 10-year high at 94.6% retention rate in Q1”
Compass Group achieved net new business growth of 4.5% with client retention rates soaring over 96%.
Retention rate: 97.8% (Q3 2024) — “Our quarterly retention rate in the third quarter was 97.8%.”
Retention rate (principal agents): 90% (Q3 2023) — “For Q3, we saw over 90% annualized retention of principal agents”
Retention rate (top quartile teams by title one platform): 99% (Q4 2022) — “these teams have an annualized retention rate of 99%”
Compass Group reported improved client retention as profit soars on new business wins in FY22.
Retention rate (principal agents): 90% (Q4 2021) — “Our principal agent retention rates are consistently above 90%”
Retention rate (principal agents): 90% (Q1 2021) — “industry leading retention rates of over 90%”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.